Boutique Studio Lead — Client Service & Sales

JETSET Pilates®; Austin (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

JETSET Pilates is seeking Studio Leads to deliver the ultimate boutique fitness experience to every client, every time. You will manage the front desk, answer phones, respond to emails, process sales, and help staff while maintaining a welcoming environment.

Shifts include morning, evening and weekends. You will greet clients, assist instructors, keep the studio tidy, and stay up-to-date on policies and pricing to provide accurate information to members and guests.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Maintain a clean and tidy studio
• Process retail sales and restock inventory as needed

Job description

JETSET Pilates is seeking Studio Leads to deliver the ultimate boutique fitness experience to every client, every time. You will manage the front desk, answer phones, respond to emails, process sales, and help staff while maintaining a welcoming environment.

Shifts include morning, evening and weekends. You will greet clients, assist instructors, keep the studio tidy, and stay up-to-date on policies and pricing to provide accurate information to members and guests.