Studio Lead, Boutique Fitness & Guest Experience

JETSET Pilates; Washington (District of Columbia); On-site; USD 35,000 - 50,000; Full time

Job summary

A dynamic fitness studio in Washington, DC is seeking a Studio Lead to enhance client experiences by providing exceptional service. Responsibilities include assisting customers, answering inquiries, selling memberships, and maintaining a tidy studio environment. The ideal candidate should be enthusiastic about fitness, possess strong communication skills, and be flexible with their schedule to accommodate morning, evening, and weekend shifts. Join our team and make a positive impact on client satisfaction.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

A dynamic fitness studio in Washington, DC is seeking a Studio Lead to enhance client experiences by providing exceptional service. Responsibilities include assisting customers, answering inquiries, selling memberships, and maintaining a tidy studio environment. The ideal candidate should be enthusiastic about fitness, possess strong communication skills, and be flexible with their schedule to accommodate morning, evening, and weekend shifts. Join our team and make a positive impact on client satisfaction.