Studio Lead, Boutique Fitness & Guest Experience

JETSET Pilates; Miami (FL); On-site; USD 32,000 - 42,000; Part time

Job summary

A fitness studio in Miami is seeking a dynamic Studio Lead who will enhance the client experience and assist instructors. Responsibilities include providing exceptional customer service, processing sales, and maintaining studio cleanliness. Candidates should be friendly, professional, and able to work flexible hours including mornings, evenings, and weekends. This position offers the opportunity to build relationships with clients while supporting studio operations.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales using the Client Relationship Manager system.
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

A fitness studio in Miami is seeking a dynamic Studio Lead who will enhance the client experience and assist instructors. Responsibilities include providing exceptional customer service, processing sales, and maintaining studio cleanliness. Candidates should be friendly, professional, and able to work flexible hours including mornings, evenings, and weekends. This position offers the opportunity to build relationships with clients while supporting studio operations.