Studio IT Support Specialist - In-Office & On-Call

Sony Interactive Entertainment Inc. (Japan); Los Angeles (CA); On-site; USD 57,000 - 85,000; Full time

Job summary

Sony Interactive Entertainment in Playa Vista, CA, seeks an experienced Studio IT Support Specialist to provide desktop and network support to internal teams. The role focuses on customer service, issue resolution, and proactive troubleshooting in a fast-paced environment.

The ideal candidate will manage multiple projects, maintain strong relationships with users, and participate in on-call rotations as required. In-person work is primary.

Qualifications

• Provides helpdesk-level coverage for internal clients with issue resolution.
• Strong experience with Windows OS, Office Suite, and email troubleshooting.
• Familiar with basic networking, security concepts, and end-user communication.

Responsibilities

• Provides helpdesk coverage for internal clients and documents issues.
• Diagnoses and troubleshoots desktop, laptop, and network problems.
• Escalates to appropriate teams and tracks incident resolution.
• Creates and follows standard operating procedures for IT support.
• Performs first and second-level support for workstations and mobile devices.
• Maintains relationships with business units and production teams.

Skills

Helpdesk support

Windows OS

Email troubleshooting

Office Suite

Networking basics

Security concepts

Tools

Adobe

Maya

Zbrush

Visual Studio

Job description

Sony Interactive Entertainment in Playa Vista, CA, seeks an experienced Studio IT Support Specialist to provide desktop and network support to internal teams. The role focuses on customer service, issue resolution, and proactive troubleshooting in a fast-paced environment.

The ideal candidate will manage multiple projects, maintain strong relationships with users, and participate in on-call rotations as required. In-person work is primary.