Studio IT Support Specialist – On‑Site (Playa Vista)

Sony Interactive Entertainment Inc.; Los Angeles (CA); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Sony Interactive Entertainment Inc. in Los Angeles is seeking an on-site Studio IT Support Specialist to deliver end-user desktop support, troubleshoot issues, and maintain strong customer relationships.

You will collaborate with internal teams, support workstations and mobile devices, and help drive reliable IT services for PlayStation staff. The role emphasizes hands-on technical work, fast-paced problem solving, and a commitment to high-quality user support in a dynamic entertainment

Qualifications

• Excellent troubleshooting and diagnostic skills.
• Clear communication with end users and teams.
• Experience supporting desktops, laptops and networks.

Responsibilities

• Provides helpdesk coverage for internal clients.
• Troubleshoots desktop, laptop and network issues.
• Escalates and coordinates with appropriate technical teams.
• Documents processes and maintains user support guidelines.
• Performs first/second level support for workstations and mobile devices.

Skills

Troubleshooting

Hardware & software support

Windows OS expertise

Email/messaging troubleshooting

Customer service mindset

Tools

Microsoft Office Suite

Adobe Creative Suite

Visual Studio

Maya

ZBrush

Job description

Sony Interactive Entertainment Inc. in Los Angeles is seeking an on-site Studio IT Support Specialist to deliver end-user desktop support, troubleshoot issues, and maintain strong customer relationships.

You will collaborate with internal teams, support workstations and mobile devices, and help drive reliable IT services for PlayStation staff. The role emphasizes hands-on technical work, fast-paced problem solving, and a commitment to high-quality user support in a dynamic entertainment