On-Site IT Support Specialist (Gaming Studio)

PlayStation Global; Los Angeles (CA); Presencial; USD 86 000 - 129 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

Matching 401(k)

Paid time off

Wellness program

Employee discounts

Resumo da oferta

Sony Interactive Entertainment (SIE) isn’t just the Best Place to Play — it’s also the Best Place to Work. This Studio IT Support Specialist role combines desktop support, helpdesk, and limited system administration for internal business teams.

In-person, Playa Vista, California, with on-site collaboration and on-call rotation. Responsibilities include helpdesk coverage, troubleshooting desktop, laptop, and network issues, developing SOPs, and proactive maintenance; strong customer service and

Qualificações

• Provides helpdesk-level coverage for internal clients.
• Troubleshoots desktop, laptop, and network services and guides users.

Responsabilidades

• Provides helpdesk-level coverage and support for internal clients.
• Diagnoses and troubleshoots IT issues for desktops, laptops, and network services.
• Develops, documents, and enforces standard operating procedures for IT support.
• Performs first and second level support for workstation and mobile systems.

Conhecimentos

Troubleshooting

Windows OS proficiency

Office Suite

End-user communication

Networking basics

Self-motivation

Ferramentas

NetApp

EMC

HDS

SAN

NAS

iSCSI

Descrição da oferta de emprego

Sony Interactive Entertainment (SIE) isn’t just the Best Place to Play — it’s also the Best Place to Work. This Studio IT Support Specialist role combines desktop support, helpdesk, and limited system administration for internal business teams.

In-person, Playa Vista, California, with on-site collaboration and on-call rotation. Responsibilities include helpdesk coverage, troubleshooting desktop, laptop, and network issues, developing SOPs, and proactive maintenance; strong customer service and