IT Support Specialist (Contract)

LinuxCareers; Los Angeles (CA); On-site; USD 57,000 - 85,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Sony Interactive Entertainment is seeking an IT Support Specialist to provide helpdesk and desktop support for internal employees. This contract role blends desktop support, helpdesk tasks, and light system administration with a strong emphasis on customer service.

You will handle first/second level support for workstations, laptops, and mobile devices, while documenting procedures and collaborating with business units to optimize IT services.

Qualifications

• Strong Windows and desktop hardware troubleshooting experience.
• Familiarity with Microsoft Office and production software (Adobe, Maya, Zbrush, Visual Studio).
• Good communication and ability to explain technical concepts to non-technical users.

Responsibilities

• Provide helpdesk-level support and coordinate diagnosis of technical requests.
• Resolve desktop, laptop, network services, and remote access issues; escalate where needed.
• Perform first and second level support for workstations and mobile devices; engage with business units.
• Create and follow IT support SOPs and customer service guidelines.
• Manage inventory, configure workstation builds, and provision user accounts; participate in on-call rotation.

Skills

Windows troubleshooting

Office & productivity apps

Networking basics

Communication skills

Remote access support

Tools

Adobe Creative Suite

Maya

Zbrush

Visual Studio

Job description

Sony Interactive Entertainment, the company behind the PlayStation brand, is seeking an IT Support Specialist to provide helpdesk and desktop support for internal employees. This contract role combines elements of desktop support, helpdesk support, and limited system administration, requiring strong client technology expertise, performance tuning capabilities, and exceptional customer service skills.

What You'll Do

• Provide helpdesk-level support and coordinate diagnosis and troubleshooting of incoming employee requests for technical assistance
• Resolve technical problems involving desktop, laptop, network services, and remote access; escalate complex issues to appropriate technical personnel
• Perform first and second level support and troubleshooting for workstation and mobile systems, maintaining direct relationships with business units
• Develop, document, and implement standard operating procedures and customer service guidelines for IT support
• Manage inventory of team resources, configure workstation builds, and provision user accounts and permissions; participate in scheduled on-call rotation for system maintenance and emergencies

What You Need

• Strong understanding of Windows operating systems (mid to advanced level) and client hardware and software troubleshooting
• Proficiency with Microsoft Office Suite and production software packages such as Adobe, Maya, Zbrush, and Visual Studio
• Knowledge of distributed build systems, enterprise storage technologies (SAN, NAS, iSCSI), basic networking skills, and security concepts and industry best practices
• Excellent communication skills to explain system concepts to end users and technical teams; ability to interact effectively with others of varying technical competency
• Strong email and messaging troubleshooting experience; proven ability to manage competing demands, take responsibility for actions, and operate across multiple concurrent projects

Nice to Have

• Linux and macOS operating system experience
• Appreciation and experience in platform, computer, or video gaming

Estimated base pay range $41.35–$62.02 USD per hour (contract role); eligible for medical, dental, and vision benefits