Studio IT & Mac Ops Analyst (Remote)

sonypicturesanimation; Los Angeles (CA); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Sony Pictures Animation is seeking a Service Operations Analyst - Intermediate to provide remote and on-site technical support for a Mac‑dominant studio environment in Los Angeles. You will manage Mac workstations, artist hardware, and streaming workflows while coordinating with production and IT teams to minimize friction for artists and filmmakers.

Ideal candidates have 1–3 years of relevant experience, strong Mac OS skills, and familiarity with creative software.

Qualifications

• 1-3 years of hands-on technical support or systems engineering experience, ideally within an animation, VFX, or post-production environment.
• Deep proficiency in Mac OS administration and troubleshooting.
• Working knowledge of Windows operating systems for high-end desktop environments.
• Familiarity with creative software and front-end animation/editorial packages (e.g., Adobe Creative Cloud, Avid Media Composer, Storyboard Pro, Maya, Zbrush, Blender).
• Hands-on experience supporting remote desktop streaming protocols (Parsec) and artist peripherals (Cintiqs, calibrated monitors).
• Basic scripting skills (Python or Bash) for automation and deployment.
• Strong customer-service mindset with excellent verbal and written communication skills.
• Ability to prioritize competing support tickets under tight production deadlines.

Responsibilities

• Provide rapid, high-touch remote and on-site technical support and troubleshooting for 100+ users across hardware, software, and networking needs.
• Deploy, configure, and maintain Mac workstations (MacBook Pros/Airs), ensuring optimal performance for studio applications.
• Support, set up, and troubleshoot specialized artist hardware, including Wacom/Cintiq tablets and color-accurate Eizo displays.
• Support remote workstation streaming environments (e.g., Parsec) and secure VPN access for off-site artists and remote crew.
• Provision and manage user accounts, permissions, and SaaS licensing across Google Workspace and studio directory tools.
• Write basic shell scripts (Python, Bash) to automate workstation setups, system updates, and routine maintenance tasks.
• Partner closely with Imageworks (SPI) pipeline and systems engineering teams to elevate, track, and resolve complex infrastructure issues.
• Maintain accurate IT asset management records, hardware inventories, and user access setups.

Skills

Mac OS administration

Windows support

Remote desktop support

Communication skills

Ticket prioritization

Tools

Scripting: Python Bash

Parsec remote streaming

Google Workspace admin

VPN access & security

Job description

Sony Pictures Animation is seeking a Service Operations Analyst - Intermediate to provide remote and on-site technical support for a Mac‑dominant studio environment in Los Angeles. You will manage Mac workstations, artist hardware, and streaming workflows while coordinating with production and IT teams to minimize friction for artists and filmmakers.

Ideal candidates have 1–3 years of relevant experience, strong Mac OS skills, and familiarity with creative software.