Information Technology Support Technician

Paramount Animation; Los Angeles (CA); On-site; USD 48,000 - 76,000; Full time

Job summary

Paramount Animation seeks an IT Support Technician to deliver day-to-day technology support for the animation production crew in a fast-paced macOS/Linux/Windows environment. You will setup/install, troubleshoot, and perform root cause analysis on desktop hardware/software and basic networking issues.

You’ll collaborate with IT, applications, systems engineering, and other teams to ensure smooth production workflows, provide hands-on support, and manage hardware assets across multiple studios in

Qualifications

• Related bachelor's degree or equivalent industry experience required.

Responsibilities

• Provide hands-on support of production workstations and devices.
• Setup/breakdown/move end-user computer stations for onboarding/offboarding requests.
• Help track, manage, and maintain hardware assets both physically and within asset management system.
• Manage users within Active Directory.
• Be part of a team that provides a personal and high level of support across multiple animation productions.
• Build relationships with the production staff to help resolve escalated issues and develop sound recommended solutions.
• Work independently with the ability to manage and prioritize your time within a busy production driven environment.
• Be comfortable setting up and troubleshooting cross-site video conference calls in time sensitive high-pressure situations.
• Work closely with multiple departments to ensure the overall satisfaction of the client.
• Work well in a diverse team environment — sharing information, knowledge, cross training, providing backup support.
• Work cooperatively with technical directors and developers to identify and resolve production facing problems.
• Participate in periodic off-hours downtime performing upgrades, installations, etc.
• Document policies and procedures for technology team and production staff.
• Ability to be on call, as needed, during peak production times.
• Drive to end users' homes for occasional system setups, pickups, and deliveries.
• Travel/transport hardware between multiple studio locations.
• Stay informed about the state of computer technology by reading trade journals and other publications.

Skills

Customer service

Communication

Multitasking

Relationship building

Time management

On-call

Team collaboration

Education

Bachelor's degree

Tools

Teradici

Reemo

Jump

Maya

Photoshop

Flix

Storyboard Pro

Active Directory

Google Suite

Windows

macOS

JAMF

SCCM

ServiceNow

Crestron

Job description

The Technology Department of Paramount Animation provides critical support in creating imaginative, animated feature films. Our technology and the support of that technology are the key components of filmmaking that allow our artists to fulfill their artistic goals and enables filmmakers to create unforgettable film experiences.

POSITION SUMMARY

The IT Support Technician is responsible for day-to-day technology support for the animation production crew and personnel within a fast-paced heterogeneous macOS/Linux/Windows environment. The candidate will be responsible for setup/installation, troubleshooting, and performing root cause analysis on all desktop related hardware and software as well as basic networking issues. Duties include close coordination with other Paramount IT departments involved in various application development, systems/network engineering, and collaborative computing service efforts.

RESPONSIBILITIES

• Provide hands-on support of production workstations and laptops (Mac and Windows), iOS devices, remote connectivity tools, computer related accessories/peripherals and MFP devices.
• Setup/breakdown/move end user computer stations for time-dependent onboarding/offboarding requests.
• Help track, manage, and maintain hardware assets both physically and within asset management system.
• Manage users within Active Directory
• Be part of a team that provides a personal and high level of support across multiple animation productions.
• Build relationships with the production staff, including production management and animation executives, to help resolve escalated issues and develop sound recommended solutions.
• Work independently with the ability to manage and prioritize your time within a busy production driven environment.
• Be comfortable setting up and troubleshooting cross-site video conference calls in time sensitive high-pressure situations.
• Work closely with multiple departments to ensure the overall satisfaction of the client
• Work well in a diverse team environment — this includes sharing information, knowledge, cross training, providing backup support in the event of absences and uneven workload, and demonstrating a positive attitude.
• Work cooperatively with technical directors and developers to identify and resolve production facing problems in a timely and efficient manner. Responsible for the end-to-end project management and delivery of all general office productivity related to computer products and services for animation productions.
• Participate in periodic off-hours downtime performing upgrades, installations, etc.
• Be able to documents both policies and procedures for technology team and production staff.
• Ability to be on call, as needed, during peak production times.
• Drive to end users' homes for occasional system setups, pickups, and deliveries.
• Travel/transport hardware between multiple studio locations.
• Be informed about the state of computer technology by reading trade journals, product reviews and other relevant publications, and by communicating with individuals with similar responsibilities in other organizations.

BASIC QUALIFICATIONS

• Related bachelor's degree or equivalent industry experience required.
• Minimum 3 years’ experience in a related IT position.
• Minimum of 3 years or more of experience in the support of client platform technologies, that include Windows and macOS, Microsoft Office with Outlook, Microsoft Active Directory, Google Suite, and Remote Access Systems.
• Experience supporting Animation, Visual Effects, or Game Industry.
• Experience supporting Maya, Photoshop, Flix, and Storyboard Pro.
• Candidates who have a strong background in customer service preferred.
• Thrives in a self-teach/learn-on-the-fly environment due to the ever-changing needs and requirements of Animation field
• Ability to prioritize and manage multiple tasks without instruction
• Ability to gather client requirements and determine appropriate technical solutions.
• Excellent oral and written communication skills are necessary to effectively communicate with all production and company personnel.
• Ability to understand and maintain content security best practices or develop compensating controls.

ADDITIONAL QUALIFICATIONS

• Experience supporting remote desktop solutions, such as Teradici, Reemo, or Jump, desirable.
• Experience supporting color calibration, A/V systems, ServiceNow, JAMF, Crestron, and SCCM is a plus.

COMPENSATION

The hourly compensation for this position in Los Angeles ranges from $35.00 to $55.00. The salary offered may vary based on the candidate’s location, qualifications, experience and relevant expertise, among other factors. The range indicated is for base salary only and does not reflect the total compensation package, including bonus, benefits, etc.

We realize that skills and expertise can come from many different experiences and paths, and we encourage you to apply even if you don’t meet all of the requirements as written in the job description.