Service Operations Analyst- Intermediate (Fully Remote)

Sony Pictures Animation; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sony Pictures Animation seeks an IT Support Specialist to ensure seamless technical operations for artists and filmmakers in a Mac-dominant studio environment. You will deliver rapid remote and on-site assistance, troubleshoot hardware, software, and networking issues, and help keep production workflows friction-free.

Qualified candidates have 1–3 years in technical support, strong Mac OS skills, basic scripting in Python or Bash, and familiarity with Creative Cloud and Maya.

Qualifications

• 1–3 years hands-on technical support or systems engineering experience in animation/VFX/post-production.
• Mac OS administration and troubleshooting proficiency with working knowledge of Windows.
• Basic scripting in Python or Bash for automation and deployment; familiarity with Creative Cloud and Maya.

Responsibilities

• Provide rapid, high-touch remote and on-site technical support for 100+ users across hardware, software, and networking needs.
• Deploy, configure, and maintain Mac workstations and support artist hardware like Wacom/Cintiq and color-accurate displays.
• Support remote workstation streaming environments like Parsec and secure VPN access for off-site artists and remote crew.

Skills

Mac OS admin

Troubleshooting

Remote support

Scripting (Python/Bash)

Tools

Adobe Creative Cloud

Maya

Wacom/Cintiq

Eizo displays

Parsec

VPN

Job description

• Acting as a vital technical partner to production and overhead teams, this role ensures zero technical friction for artists and filmmakers.
• The ideal candidate is a proactive problem-solver who supports a Mac-dominant environment with specialized animation hardware.

Key Responsibilities:

• Provide rapid, high-touch remote and on-site technical support and troubleshooting for 100+ users across hardware, software, and networking needs.
• Deploy, configure, and maintain Mac workstations and support specialized artist hardware such as Wacom/Cintiq tablets and color-accurate Eizo displays.
• Support remote workstation streaming environments like Parsec and secure VPN access for off-site artists and remote crew.

Qualifications:

• 1–3 years of hands-on technical support or systems engineering experience, ideally in animation, VFX, or post-production.
• Deep proficiency in Mac OS administration and troubleshooting, with working knowledge of Windows.
• Basic scripting skills in Python or Bash for automation and deployment, and familiarity with creative software like Adobe CreativeCloud and Maya.

Sony Pictures Animation is a pre-production animation studio based in Los Angeles, creating feature animation and animated series with artists from around the world. The studio empowers filmmakers to lead the creative process and values bold, innovative visual storytelling.