IT Desktop Support Analyst

ExactHire

Los Angeles (CA)

On-site

USD 36,000 - 50,000

Full time

3 days ago

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Job summary

Premiere Digital Services in Los Angeles is seeking an IT Desktop Support Analyst to maintain end-user systems, ensure hardware, OS, and software comply with company standards, and work with IT staff to ensure reliability.

This in-office role runs Monday through Friday, 9:00 am–5:30 pm, with a pay rate of $31.00 per hour. Ideal candidates have strong troubleshooting, documentation, and networking basics, plus experience supporting Windows and Mac environments in enterprise settings.

Qualifications

Bachelor’s degree or 3–4 years’ desktop support experience.
Proficient with Windows and Mac in a networked enterprise.
Troubleshoot desktop hardware and software issues.
Strong documentation skills for procedures and reports.
Experience deploying and supporting desktop infrastructure.
Self-starter, independent worker and team player.
Strong written and verbal communication skills.
Knowledge of basic networking fundamentals (DNS, TCP/IP).
Ability to multi-task and meet deadlines in a busy environment.

Responsibilities

Respond quickly to support requests from users and clients.
Diagnose and coordinate resolutions with engineers or third parties as needed.
Proactively monitor systems to ensure high availability and performance.
Take corrective action to keep content and processes flowing.
Provide 1st tier support for employees, clients and team members.
Collaborate with international technical teams and third parties on projects.
Test, troubleshoot and support web, media, and entertainment technology systems.

Skills

Windows troubleshooting

Mac troubleshooting

Documentation skills

Networking fundamentals

Account provisioning

User onboarding/offboarding

Communication skills

Multi-tasking

File sharing management

Education

Bachelor’s degree

Equivalent experience in Desktop Support (3-4 years)

Tools

Jira

Adobe Cloud Suite

InTune

AVID Media Composer

Job description

About the Company

Premiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributors, digital retailers, broadcasters, subscription videos, and ad-supported platforms. We simplify the complexities of content distribution, supply chain, and digital storefront management and provide flexible B2B technical SaaS solutions and managed services for media assets. As a leader in cloud-based digital asset delivery and content optimization solutions for clients in the growing Media & Entertainment industry, Premiere brings to life the quality of film and television, transporting to the hands of millions around the globe. Through the magic of media services, we are a rising thought leader providing innovative, smart tools and intelligent operations as an essential business in media entertainment. Together with industry leaders like Google, Apple, NBC Universal, Microsoft, Disney, Warner Brothers, and more, we work to revolutionize media delivery at the forefront of the entertainment technology and software services.

About the Role

We are looking for IT Desktop Support Analyst to join the Information Technology group. This role will be primarily focused on supporting the end user systems of Premiere Digital. We are looking for someone who is not only a technical expert, but is also a passionate troubleshooter and problem solver.

As an IT Desktop Support Analyst at Premiere Digital Services, you will own and support the technical needs of employees and ensure that system hardware, operating systems and software systems adhere to our organizational values. Ideal candidates will need to be highly technical and will work directly with other IT staff to ensure high reliability. We are looking for a team player who balances individual responsibilities, gives and welcomes feedback, and exhibits objectivity and openness to others’ views.

This role is in office, Monday through Friday with the hours of 9am - 5:30pm.

Pay Rate $31.00 per hour

IT Desktop Support Analyst responsibilities include:

Respond quickly to support requests from our users and clients
Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to reach a resolution
Proactively monitor and maintain systems to insure high availability and performance
Take corrective action as needed to keep content and processes flowing
Providing 1st tier support for employees, clients and other team members
Working with international technical teams and 3rd parties to complete projects and satisfy business needs
Testing, troubleshooting and supporting the latest in web, media and entertainment technology systems and solutions

Mandatory Qualifications we’re looking for:

Bachelor’s degree and/or a minimum of 3-4 years’ experience in a Desktop Support Technician role or equivalent.
In-depth knowledge of Windows / Mac operating systems in a networked enterprise environment
Experience troubleshooting desktop level hardware and software issues
Documentation skills to include creating procedures, user guides, and detailed reports
Experience with implementing, deploying, and supporting desktop infrastructure
Self-starter, independent worker and team player
Good written and verbal communication skills
Knowledge of basic networking fundamentals, including: DNS, TCP/IP
Must be able to multi-task and work well under pressure while meeting project deadlines
Experience with managing users in a file sharing environment

Essential Skills you’ll need for this position:

Strong knowledge in Windows 11
Mac OS X knowledge and experience with versions 10.x through 15.x
Basic network troubleshooting skills (TCP/IP, DNS, etc.)
Basic Administration experience (account provisioning, user onboarding/offboarding, etc.)
File sharing experience with SMB and NFS.

Experiences that would be considered a plus but are not mandatory:

Experience using Jira or similar ticketing systems.
Experience with Adobe Cloud Suite.
Experience providing user support in an entertainment focused industry.
Experience in providing remote level support for users.
Knowledge of IT security and compliancy
Experience in remote management and compliancy utilities such as InTune, etc.
Hands on experience supporting AVID Media Composer systems and Avid Nexis shared storage environments.

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