Animation Studio IT Support Specialist

Paramount Animation; Los Angeles (CA); On-site; USD 48,000 - 76,000; Full time

Job summary

Paramount Animation seeks an IT Support Technician to deliver day-to-day technology support for the animation production crew in a fast-paced macOS/Linux/Windows environment. You will setup/install, troubleshoot, and perform root cause analysis on desktop hardware/software and basic networking issues.

You’ll collaborate with IT, applications, systems engineering, and other teams to ensure smooth production workflows, provide hands-on support, and manage hardware assets across multiple studios in

Qualifications

• Related bachelor's degree or equivalent industry experience required.

Responsibilities

• Provide hands-on support of production workstations and devices.
• Setup/breakdown/move end-user computer stations for onboarding/offboarding requests.
• Help track, manage, and maintain hardware assets both physically and within asset management system.
• Manage users within Active Directory.
• Be part of a team that provides a personal and high level of support across multiple animation productions.
• Build relationships with the production staff to help resolve escalated issues and develop sound recommended solutions.
• Work independently with the ability to manage and prioritize your time within a busy production driven environment.
• Be comfortable setting up and troubleshooting cross-site video conference calls in time sensitive high-pressure situations.
• Work closely with multiple departments to ensure the overall satisfaction of the client.
• Work well in a diverse team environment — sharing information, knowledge, cross training, providing backup support.
• Work cooperatively with technical directors and developers to identify and resolve production facing problems.
• Participate in periodic off-hours downtime performing upgrades, installations, etc.
• Document policies and procedures for technology team and production staff.
• Ability to be on call, as needed, during peak production times.
• Drive to end users' homes for occasional system setups, pickups, and deliveries.
• Travel/transport hardware between multiple studio locations.
• Stay informed about the state of computer technology by reading trade journals and other publications.

Skills

Customer service

Communication

Multitasking

Relationship building

Time management

On-call

Team collaboration

Education

Bachelor's degree

Tools

Teradici

Reemo

Jump

Maya

Photoshop

Flix

Storyboard Pro

Active Directory

Google Suite

Windows

macOS

JAMF

SCCM

ServiceNow

Crestron

Job description

Paramount Animation seeks an IT Support Technician to deliver day-to-day technology support for the animation production crew in a fast-paced macOS/Linux/Windows environment. You will setup/install, troubleshoot, and perform root cause analysis on desktop hardware/software and basic networking issues.

You’ll collaborate with IT, applications, systems engineering, and other teams to ensure smooth production workflows, provide hands-on support, and manage hardware assets across multiple studios in