Studio Guide: Membership Sales & Guest Experience

Glowbar; Massachusetts; On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Uncapped commission

Medical, dental, and vision insurance

Vacation time

Holiday pay

DailyPay access

Disability insurance

EAP with free mental wellness support

Commuter benefits

Free annual Glowbar membership

Employee discount

Referral bonuses

Product credit

Job summary

Glowbar is seeking a Studio Guide to be the heartbeat of the Glowbar experience in our MA studios. You’ll greet clients, drive memberships, close sales, book follow-ups, and maintain a spotless, station-ready space with airtight books.

This role blends hospitality with sales, requires comfort with commission, weekend availability, and a warm, professional presence. Full-time or part-time schedules offer strong earning potential and growth at Glowbar.

Qualifications

• 1+ years of hospitality experience and/or sales experience with a proven track record of superior client service and meeting/exceeding sales goals
• Genuine passion for people, hospitality, and creating memorable experiences
• Confidence in sales conversations, comfort with commission-based earning, and a strong drive to meet and exceed membership sales targets
• Demonstrated ability to close sales, handle objections, and convert prospects into loyal, recurring members
• A warm, professional presence and a hospitality-first mindset
• Flexible availability, including weekends (we’re busiest when clients have time to glow)
• Full-Time:5-day open availability, including both weekend days
• Part-Time:3-day open availability, including one weekend day
• Weekend Only:Saturday & Sunday every week
• Enthusiasm for beauty, skincare, and a fast-paced, target-driven environment

Responsibilities

• Welcome every client with warmth and energy making each person feel like the most important guest in the room
• Drive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers - this is a sales focused role with real revenue targets
• Lock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized (a key driver of client retention and repeat sales)
• Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and care
• Share product knowledge and at-home routine suggestions to support the client’s skincare journey, upselling and cross-selling retailproducts where appropriate
• Track and report on personal sales performance, conversion rates, and membership metrics, using feedback to continuously improve close rates
• Keep the studio spotless, organized, and client-ready - from the front desk to the back of house including studio laundry
• Share observations and solutions with management to keep the client experience and team performance improving
• Be the ultimate Glowbar ambassador in personality, presentation standards, and education

Skills

Hospitality experience

Sales experience

Customer service

Excellent communication

Job description

Glowbar is seeking a Studio Guide to be the heartbeat of the Glowbar experience in our MA studios. You’ll greet clients, drive memberships, close sales, book follow-ups, and maintain a spotless, station-ready space with airtight books.

This role blends hospitality with sales, requires comfort with commission, weekend availability, and a warm, professional presence. Full-time or part-time schedules offer strong earning potential and growth at Glowbar.