Studio Growth Director & Team Leader

SupportFinity™; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

JETSET Pilates is seeking a General Manager to lead a busy New York studio. You will oversee daily operations, drive growth, and model the brand's customer experience across classes and services.

The GM will manage scheduling, staffing, and performance metrics while building relationships with the local fitness community and partners to reach studio goals. This role requires hands-on leadership and a focus on delivering exceptional client service.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals
• Ensure all client inquiries, issues, and concerns receive a positive and timely response
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners
• Create, monitor, and maintain class and staff schedules
• Maintain inventory for supplies, retail, and beverages as needed
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

Job description

JETSET Pilates is seeking a General Manager to lead a busy New York studio. You will oversee daily operations, drive growth, and model the brand's customer experience across classes and services.

The GM will manage scheduling, staffing, and performance metrics while building relationships with the local fitness community and partners to reach studio goals. This role requires hands-on leadership and a focus on delivering exceptional client service.