Pilates Studio General Manager & Growth Leader

JETSET Pilates®; Newark (DE); On-site; USD 60,000 - 85,000; Full time

Job summary

JETSET Pilates in Newark, Delaware seeks a General Manager to lead a dynamic studio, scale the team, and serve as a brand ambassador for high-quality fitness experiences.

The GM will drive daily operations, scheduling, hiring, and local marketing while overseeing growth, client satisfaction, and community partnerships. Training through the JETSET program and balancing teaching eight classes weekly are expected components.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on KPIs, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth.
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships.

Job description

JETSET Pilates in Newark, Delaware seeks a General Manager to lead a dynamic studio, scale the team, and serve as a brand ambassador for high-quality fitness experiences.

The GM will drive daily operations, scheduling, hiring, and local marketing while overseeing growth, client satisfaction, and community partnerships. Training through the JETSET program and balancing teaching eight classes weekly are expected components.