General Manager

Club Pilates; Vienna (VA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Job summary

Club Pilates in Fairfax, VA is seeking a General Manager to lead daily studio operations, oversee membership sales and renewals, and ensure an outstanding member experience from first visit through ongoing engagement.

You will supervise front desk staff, plan events, run promotions, and build strong relationships in the local fitness community, with a flexible schedule including evenings and weekends.

Qualifications

• Experience in fitness or membership-based business with sales goals.
• Strong leadership and scheduling skills.
• Customer service and relationship-building abilities.
• Proficient with member management software and basic spreadsheets.
• Excellent communication and adaptability.

Responsibilities

• Oversee day-to-day studio operations and service quality.
• Drive membership sales and renewals; manage member inquiries and concerns.
• Plan events, run promotions, and engage with the local fitness community.
• Lead, schedule, and support front desk staff while upholding brand standards.

Skills

Leadership

Customer service

Operations management

Tech savvy

Communication

Flexibility

Fitness industry

Education

High school diploma

Business degree preferred

Tools

Member management software

Spreadsheets

CRM tools

Job description

Company Description

Club Pilates is a global leader in group Pilates, dedicated to making high-quality Pilates training accessible to people of all ages and fitness levels. Through a proven franchise model, the brand has rapidly expanded into the largest premium Pilates studio network, with hundreds of locations worldwide. Studios feature professional-grade equipment such as Reformers, EXO-Chairs, Spring Boards, and a variety of props to support diverse, challenging workouts. Recognized as one of the fastest-growing franchises by Inc. 5000 and Entrepreneur Magazine, Club Pilates offers a scalable business environment with strong growth potential. Team members join a mission-driven organization focused on helping more people achieve fuller, healthier lives through Pilates.

Role Description

The General Manager is a full-time, on-site leadership role based in Fairfax, VA, responsible for overseeing the day-to-day operations of the studio. This role manages membership sales and renewals, drives revenue through community outreach and local marketing, and ensures an exceptional member experience from first visit through ongoing engagement. The General Manager leads, schedules, and supports front desk staff, maintaining high standards of customer service, professionalism, and adherence to brand protocols. Daily responsibilities include monitoring key performance metrics, handling membership inquiries and concerns, and ensuring the studio is clean, safe, and welcoming. The General Manager is also expected to plan events, execute promotional campaigns, and build strong relationships in the local fitness and wellness community.

Qualifications

• Proven experience in fitness, wellness, retail, or hospitality management, with a track record of meeting or exceeding sales and membership goals.
• Strong leadership abilities, including team coaching, scheduling, performance management, and creating an inclusive, collaborative studio culture.
• Customer service and relationship-building skills, with the ability to engage members, resolve concerns, and foster member loyalty.
• Operational and organizational skills like maintaining studio standards and procedures.
• Comfort with technology including member management software, basic spreadsheets, email/online communication tools, and managing social media.
• Excellent written and verbal communication skills, with the ability to represent the brand professionally in person, over the phone, and online.
• Availability to work a flexible schedule, including evenings, weekends, and special events as needed.
• Prior experience in boutique fitness or membership-based businesses and familiarity with Pilates or group fitness is highly preferred.
• High school diploma or equivalent required; associate or bachelor’s degree in business, management, or a related field is a plus.

Compensation

• Pay Range of $50k-$80k/yr depending on qualifications and experience
• 90% health insurance coverage for the individual