Studio Experience & Membership Growth Lead

JETSET Pilates; Holladay, Northern (UT, KY); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET PIL

Training & development

Growth opportunities

Job summary

JETSET Pilates in Holladay, UT seeks a Studio Lead to drive sales, welcome clients, and support instructors. You’ll build relationships, communicate value of memberships, and guide prospective members toward the right packages.

In this fast-paced role, you’ll manage front desk operations, maintain client records in our booking and CRM systems, and collaborate with the General Manager to hit growth targets while delivering exceptional experiences.

Qualifications

• Front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking ability.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

• Build genuine relationships with prospective and current clients to understand their goals and recommend memberships or packages.
• Confidently communicate the value of the JETSET experience and convert inquiries, intro offers, and studio visits into memberships.
• Follow up consistently with leads and prospective members through phone, text, email, and in-person conversations.
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.
• Create a welcoming, personalized experience that keeps members engaged, satisfied, and connected to the studio.
• Monitor member activity and proactively reach out to clients who may be disengaging or at risk of canceling.
• Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
• Maintain accurate and timely lead, sales, and member notes within required studio systems.

Job description

JETSET Pilates in Holladay, UT seeks a Studio Lead to drive sales, welcome clients, and support instructors. You’ll build relationships, communicate value of memberships, and guide prospective members toward the right packages.

In this fast-paced role, you’ll manage front desk operations, maintain client records in our booking and CRM systems, and collaborate with the General Manager to hit growth targets while delivering exceptional experiences.