Studio Experience & Membership Growth Lead

Socket.dev; Buford (GA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Hourly pay

Employee discounts

Pilates classes

Training & development

Growth opportunities

Job summary

JETSET Pilates in Buford, GA is seeking a Studio Lead who blends hospitality, sales, and community building to drive memberships and retention. You will be a studio ambassador, guiding clients toward memberships while delivering an exceptional experience.

You will greet clients, support instructors, and help maintain daily operations with a focus on engagement, satisfaction, and growth of the studio community.

Qualifications

• Experience recommending specific services or products
• Excellent communication and interpersonal skills
• Strong attention to detail and multitasking abilities
• Passion for health, wellness, and helping others
• Ability to thrive in a fast-paced, customer-focused environment
• Previous customer service or front desk experience is preferred, but not required
• Proficiency with technology and comfort learning new systems

Responsibilities

• Build genuine relationships with prospective and current clients to understand their goals and recommend memberships or packages
• Confidently communicate the value of the JETSET experience and convert inquiries to memberships
• Follow up consistently with leads and prospective members through phone, text, email, and in-person conversations
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth
• Create a welcoming, personalized experience that keeps members engaged and connected
• Monitor member activity and reach out to at-risk clients
• Partner with the GM to achieve membership, retention, utilization, and revenue goals
• Maintain accurate and timely lead, sales, and member notes in studio systems
• Greet and check-in clients warmly and professionally
• Answer questions, solve problems, and provide solutions that exceed client expectations
• Build meaningful relationships and create a welcoming community for all
• Deliver a five-star first-visit experience by orienting new clients to the studio and class experience

Skills

Sales aptitude

Communication

Attention to detail

Customer service

Multitasking

Tech literacy

Wellness interest

Tools

CRM systems

Job description

JETSET Pilates in Buford, GA is seeking a Studio Lead who blends hospitality, sales, and community building to drive memberships and retention. You will be a studio ambassador, guiding clients toward memberships while delivering an exceptional experience.

You will greet clients, support instructors, and help maintain daily operations with a focus on engagement, satisfaction, and growth of the studio community.