Studio Experience Lead - Sales, Service & Ops

Jetsetpilates; Buford (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hourly pay

Employee discounts

Complimentary or discounted JETSET pil

Training & development

Growth opportunities

Job summary

JETSET Pilates in Buford, GA is seeking a Studio Lead to be the heartbeat of the studio, blending hospitality leadership with community-building to grow memberships and ensure smooth daily operations. You will guide client journeys, promote memberships, and maintain a welcoming front desk environment.

This role emphasizes selling memberships, delivering five-star experiences, supporting instructors, and keeping studio systems and records accurate in a fast-paced fitness setting.

Qualifications

• Excellent communication and interpersonal skills.
• Experience recommending specific services or products.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast-paced, customer-focused environment.
• Previous customer service or front desk experience is preferred, but not required.
• Proficiency with technology and comfort learning new systems.

Responsibilities

• Build genuine relationships with prospective and current clients to understand their goals and recommend memberships or packages.
• Confidently communicate the value of the JETSET experience and convert inquiries, intro offers, and studio visits into memberships.
• Follow up consistently with leads and prospective members through phone, text, email, and in-person conversations.
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.
• Create a welcoming, personalized experience that keeps members engaged, satisfied, and connected to the studio.
• Monitor member activity and proactively reach out to clients who may be disengaging or at risk of canceling.
• Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
• Maintain accurate and timely lead, sales, and member notes within required studio systems.
• Drive front desk operations, lobby cleanliness, and ensure accurate client records and sales processing.

Skills

Sales & retention

Communication

Customer service

Multitasking

Organization

Wellness passion

Tech proficiency

Flexibility

Tools

CRM systems

Job description

JETSET Pilates in Buford, GA is seeking a Studio Lead to be the heartbeat of the studio, blending hospitality leadership with community-building to grow memberships and ensure smooth daily operations. You will guide client journeys, promote memberships, and maintain a welcoming front desk environment.

This role emphasizes selling memberships, delivering five-star experiences, supporting instructors, and keeping studio systems and records accurate in a fast-paced fitness setting.