Studio Experience Leader - Multi-Location Ops

URBN Urban Outfitters, Inc.; Los Angeles (CA); On-site; USD 90,000 - 97,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. is seeking a strategic and operational Studio Manager to lead the FP Movement studio network across multiple locations, aligning standards and local relevance.

You will guide Studio Managers, translate vision into operating playbooks, and drive improvements in programming, events, and community engagement. The ideal candidate builds scalable systems while maintaining an authentic brand experience, traveling between locations as needed and delivering strong leadership

Qualifications

• 5–8+ years of experience in multi-unit operations, studio/fitness/wellness management, hospitality, retail, experiential, or a related field.
• Demonstrated experience managing managers and developing high-performing teams.
• Strong operational and organizational skills.
• Comfortable owning multiple locations, competing priorities, and complex workflows.
• Excellent communication and relationship-building skills.
• A thoughtful, hands-on leadership style with strong judgment.
• Ability to build scalable processes without losing the human element of the experience.
• Strong understanding of customer/member experience.
• Willingness to travel between studio locations as needed.
• Willingness to work occasional evenings/weekends around major programming and events.

Responsibilities

• Own operational consistency across the studio network while allowing each location to maintain its local character.
• Develop and implement studio operating standards, processes, and best practices.
• Partner with cross-functional teams to improve studio workflows and overall store/studio performance.
• Monitor operational KPIs and identify opportunities for improvement.
• Ensure studios are appropriately staffed, organized, and equipped to deliver a high-quality experience.
• Help establish scalable systems as the studio footprint grows.
• Oversee the framework for instructor relationships across studios.
• Partner with studio teams in store to recruit, onboard, develop, and retain high-quality instructors.
• Establish standards for instructor communication, scheduling, performance, and experience.
• Help evolve the studio programming model based on customer feedback and community needs.
• Ensure programming remains consistent with the brand while allowing for local relevance.
• Oversee the studio residency model and ensure studios are effectively activating their local communities.
• Partner with the Community and Experiential teams to connect studio programming with broader brand initiatives.
• Establish best practices for local partnerships, community relationships, and studio events.
• Help studio teams identify opportunities to make their locations meaningful hubs within their communities.
• Develop a consistent framework for private events within the studio network.
• Partner with store teams to execute private events and special experiences.
• Ensure events meet operational, financial, and brand standards.
• Identify opportunities to use studios as experiential spaces beyond their core programming.
• Serve as the central connection between studio teams, retail teams and brand marketing.
• Translate company priorities into actionable plans for the studio teams.
• Surface trends, challenges, and opportunities across locations.
• Help shape the future operating model as the studio footprint expands.

Skills

Multi-unit operations

Studio/fitness management

Leadership of managers

Strong communication

Cross-functional collaboration

Willingness to travel

Job description

URBN Urban Outfitters, Inc. is seeking a strategic and operational Studio Manager to lead the FP Movement studio network across multiple locations, aligning standards and local relevance.

You will guide Studio Managers, translate vision into operating playbooks, and drive improvements in programming, events, and community engagement. The ideal candidate builds scalable systems while maintaining an authentic brand experience, traveling between locations as needed and delivering strong leadership