Multi-Location Studio Leader: Scale Ops & Community

Free People; Santa Monica (CA); On-site; USD 90,000 - 97,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement plan

Job summary

Free People in Los Angeles, CA is seeking a strategic and highly operational Studio Manager to lead the Studio teams across our growing store network. This senior role focuses on consistency, accountability, and excellence across the FP Movement studio experience while developing Studio Managers at location level.

You will translate the studio vision into operating standards, support day-to-day leadership, and drive scalable systems as the footprint expands, balancing big-picture strategy with

Qualifications

• 5–8+ years of experience in multi-unit operations, studio/fitness/wellness management, hospitality, retail, experiential, or related field.
• Demonstrated experience managing managers and developing high-performing teams.
• Comfortable owning multiple locations, competing priorities, and complex workflows.
• Excellent communication and relationship-building skills.
• Ability to build scalable processes without losing the human element of the experience.

Responsibilities

• Own operational consistency across the studio network while allowing each location to maintain its local character.
• Develop and implement studio operating standards, processes, and best practices.
• Partner with cross-functional teams to improve studio workflows and overall store/studio performance.
• Monitor operational KPIs and identify opportunities for improvement.
• Ensure studios are appropriately staffed, organized, and equipped to deliver a high-quality experience.
• Help establish scalable systems as the studio footprint grows.
• Oversee the framework for instructor relationships across studios.
• Recruit, onboard, develop, and retain high-quality instructors.
• Establish standards for instructor communication, scheduling, performance, and experience.
• Help evolve the studio programming model based on customer feedback and community needs.

Skills

Multi-unit operations

Managing managers

Operational excellence

Strong communication

Cross-functional collaboration

People leadership

Scalable processes

Customer/member experience

Travel readiness

Evening/weekend availability

Job description

Free People in Los Angeles, CA is seeking a strategic and highly operational Studio Manager to lead the Studio teams across our growing store network. This senior role focuses on consistency, accountability, and excellence across the FP Movement studio experience while developing Studio Managers at location level.

You will translate the studio vision into operating standards, support day-to-day leadership, and drive scalable systems as the footprint expands, balancing big-picture strategy with