Studio Experience Lead: Growth, Sales & Client Experience

[solidcore]; Laguna Niguel (CA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Monthly cell phone stipend

401k with employer match

Health, dental, & vision insurance

Flexible PTO

Free drop-in classes at solidcore

Job summary

[solidcore] is seeking an energetic Studio Experience Lead to support the Head Coach Community Manager across studio operations, client experience, sales, and coaching. The role focuses on delivering a best-in-class client experience and maintaining brand consistency at all touchpoints.

You will lead the Core Crew, manage client communications, drive membership sales, coach classes, and help maintain a clean, welcoming studio environment.

Qualifications

• High school diploma; some college preferred.
• 2+ years sales and/or customer service experience.
• 1+ years coaching experience.
• Demonstrated leadership and/or team management experience preferred.
• MBO experience preferred.
• Passion for fitness and the solidcore brand.

Responsibilities

• Own [solidcore]'s client experience within the studio and CORE program: warm welcome, using client names, and educating about offers.
• Provide operational leadership to the Core Crew and coordinate daily priorities while upholding studio standards.
• Manage client communications in-person, by phone, and by email; handle routine account tasks and scheduling.
• Regularly engage with clients to assess needs and satisfaction, and address concerns promptly.
• Review feedback and notify management of any employee or client issues.

Skills

Interpersonal communication

Customer service

Sales

Leadership

Coaching

Education

High school diploma

Some college

Job description

[solidcore] is seeking an energetic Studio Experience Lead to support the Head Coach Community Manager across studio operations, client experience, sales, and coaching. The role focuses on delivering a best-in-class client experience and maintaining brand consistency at all touchpoints.

You will lead the Core Crew, manage client communications, drive membership sales, coach classes, and help maintain a clean, welcoming studio environment.