Studio Experience Lead: Elevate Client Experience & Sales

[solidcore]; Tampa (FL); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

401k with employer match

Health, dental, & vision insurance

Flexible PTO

Free drop in classes

Job summary

solidcore is hiring a Studio Experience Lead (SEL) in Tampa to oversee client experience, studio operations, and sales while upholding brand standards. This full-time role supports the Head Coach Community Manager and Core Crew, driving member engagement and revenue through excellent service.

The SEL will manage client communications, teach core values of CORE, and coordinate team priorities, balancing frontline service with operational excellence in a fast-paced studio environment.

Qualifications

• High school education; some college preferred.
• Permanent, non-exempt, full-time position; 40 hours/week including classes coached.
• Ability to lift up to 30 pounds and move through all studio areas.
• Flexible schedule including mornings, evenings, holidays, weekends, and closing hours.

Responsibilities

• Own [solidcore] client experience acronym CORE within the studio.
• Provide operational leadership to Core Crew; coordinate daily priorities.
• Manage local client communications and routine account tasks.
• Interact with clients to assess needs and satisfaction; address feedback promptly.
• Notify leadership of employee or client concerns.
• Assist with studio operations and brand consistency under Area Manager.

Skills

Interpersonal skills

Communication

Sales experience

Customer service

Leadership

Team management

Coaching

Fitness industry

Education

High school diploma

Some college coursework

Job description

solidcore is hiring a Studio Experience Lead (SEL) in Tampa to oversee client experience, studio operations, and sales while upholding brand standards. This full-time role supports the Head Coach Community Manager and Core Crew, driving member engagement and revenue through excellent service.

The SEL will manage client communications, teach core values of CORE, and coordinate team priorities, balancing frontline service with operational excellence in a fast-paced studio environment.