Music School Assistant General Manager

School of Rock Montclair; Montclair (NJ); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

401(k) matching

Performance bonuses

Paid time off

Training & development

Job summary

School of Rock Montclair is seeking a Studio Coordinator to manage daily operations and serve as the first point of contact for students and parents. The ideal candidate will have over 3 years of customer service experience, strong leadership skills, and a passion for music education.

This position involves managing scheduling, supporting instructors, and creating a welcoming environment while promoting the school's music program. Benefits include 401(k) matching, performance-based bonuses, and paid time off.

Qualifications

• 3+ years of experience in customer service, marketing, and/or sales.
• Able to motivate and inspire a team with strong leadership skills.
• Excellent customer service and relationship-building skills.

Responsibilities

• Enroll new students and pitch music programs effectively.
• Support the leadership of the administrative team.
• Maintain a clean and professional facility for student safety.
• Deliver top-quality customer service to students and parents.
• Plan and execute events that celebrate student progress.
• Manage social media presence and write marketing content.

Skills

Customer service experience

Leadership skills

Business acumen

Multitasking and prioritizing

Team collaboration

Excellent communication skills

Ability to work with children

Knowledge of music industry

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Paid time off
• Training & development

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. We put on shows to teach music!

The Studio Coordinator is a key front‑of‑house presence. You'll often be the first point of contact—creating a strong first impression while managing the fast pace of daily operations. Reporting to the General Manager, you'll assist with running the School, supporting instructors and creating an amazing experience for all students, parents and prospective customers. This role requires availability for select weekdays from 2 PM to 9 PM, and one weekend shift from 10 AM to 6 PM.

Roles and Responsibilities

• Contribute to meeting financial goals by enrolling new students, effectively pitching the music program, merchandising, and managing costs through scheduling and resource efficiency
• Be a leader in a culture of growth and personal development, motivating staff to provide exceptional instruction and professional communication with students and parents
• Support the leadership of the administrative team, handling complex scheduling and managing phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Ensure a safe experience for students by maintaining a clean and professional facility, and overseeing adherence to the School of Rock Code of Conduct and safety policies
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Help plan, promote, and execute high quality events that build community, celebrate student progress, support our mission of performance‑based music education, and motivate students’ continued enrollment
• Support ongoing marketing and communication by contributing content to and maintaining our active social media presence, writing marketing emails and newsletters, and timely follow‑up with prospective families

Skill Requirements

• 3+ years experience in customer service, marketing and/or sales environment
• Strong leadership and management skills: able to motivate and inspire a team
• Strong business acumen, preferably experience assisting in running a business
• Skilled at juggling multiple projects, setting priorities, being a self‑starter, and problem‑solving
• Good team player who collaborates and brings a positive energy and personality to the workplace every day
• Ability to be adaptable and flexible under pressure
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity with superb communication skills, both verbal and written
• Experience and interest in working with children
• Knowledge of music and/or the music industry is preferred