Music School Coordinator

School-of-Rock-Wake-Forest; Wake Forest (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

School of Rock Wake Forest is seeking a Studio Coordinator to act as the administrative hub of the school. You will welcome students and families, handle inquiries, schedule activities, and support daily operations to create an exceptional student experience.

The role requires spending time on front-desk duties, coordinating communications, and assisting with marketing and events to help grow enrollment and maintain a positive learning environment.

Qualifications

• Minimum 2+ years in front desk, reception, or customer service.
• Excellent customer service and relationship-building skills.
• Experience working with children or in educational settings is a plus.

Responsibilities

• Support daily operations, including opening/closing and maintaining a clean, professional environment.
• Handle scheduling and manage phone/email communications using various platforms.
• Deliver top-quality customer service to students, families and prospective customers.
• Ensure safety policies are understood and followed.
• Lead tours, discuss the program with families, and enroll new students.
• Assist marketing by promoting events and maintaining social media presence.
• Support the General Manager with special projects and admin tasks.

Skills

Front Desk / Reception / Customer Care

Customer service

Multitasking / time management

People skills / relationship building

Adaptability under pressure

Tools

Scheduling software

Google Workspace

CRM

Canva

Job description

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock Wake Forest location.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities:

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements:

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure