Music School Coordinator

School of Rock Chesapeake; Chesapeake (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Discounted music lessons

Family discount

Employee discounts

Opportunity for advancement

Training & development

Job summary

School of Rock Chesapeake is seeking a Studio Coordinator to manage front-desk operations, scheduling, and communications. You will greet students and families, support daily school needs, and help enroll new students to grow the program.

Ideal candidate brings 2+ years in front-desk or customer service, a positive, professional demeanor, and an interest in working with children in a music-education setting. On-site role with opportunities for advancement.

Qualifications

• 2+ years working Front Desk, Reception, and/or Customer Service.
• Excellent customer service and relationship skills.
• Experience and interest in working with children.
• Ability to juggle multiple projects and priorities; self-starter.
• Adaptable and flexible under pressure.
• Excellent verbal and written communication.
• Strong team player with a positive attitude.
• Polished demeanor and professional integrity.
• Knowledge of music or music industry preferred.

Responsibilities

• Support daily operations including opening/closing and attendance.
• Manage phone/email communication using various platforms daily.
• Deliver top-quality customer service to students and parents.
• Oversee safety policies and conduct within school rules.
• Lead tours and enroll new students to support growth.
• Assist in marketing and maintain social media presence.
• Support General Manager with special projects and admin tasks.

Skills

Front Desk

Customer Service

Working with Children

Multitasking

Communication

Team Player

Professionalism

Problem-solving

Positive Energy

Music Industry Knowledge

Tools

Scheduling Software

Google Workspace

CRM

Canva

Job description

Benefits:

• Discounted music lessons
• Family discount
• Employee discounts
• Opportunity for advancement
• Training & development

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock Chesapeake location.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities:

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements:

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred