Music School Coordinator

School of Rock Dunwoody; Dunwoody (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

School of Rock Dunwoody is seeking a Studio Coordinator to serve as the administrative focal point for the school. You will support daily operations, manage scheduling and communications, greet students and parents, and help grow the student family by presenting programs and tours.

You will collaborate with the General Manager on special projects and contribute to a positive, inclusive learning environment for all students and families.

Qualifications

• 2+ years in Front Desk, Reception or Customer Service.

Responsibilities

• Support daily operations including opening/closing the school, attendance, and maintaining a clean, professional environment.
• Handle scheduling, phone and email communications using scheduling software, Google Workspace, CRM, Canva or similar tools.
• Greet students and parents, answer questions, resolve concerns to deliver top-quality customer service.
• Ensure safety by following Code of Conduct and safety policies.
• Lead school tours, pitch the music program to prospective families, and enroll new students.
• Assist in marketing by promoting events and maintaining social media presence.
• Support General Manager with special projects and administrative duties.

Skills

Front Desk

Reception

Customer Service

Experience with Children

Multitasking

Problem Solving

Verbal Communication

Written Communication

Team Player

Positive Attitude

Professionalism

Music Knowledge

Job description

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock Dunwoody location.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities:

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements:

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressureExcellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred