Music School Coordinator

School of Rock Huntington; Fort Hill (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

School of Rock Huntington is seeking a Studio Coordinator to manage daily operations, welcome students and families, and help create a welcoming, organized environment under the General Manager. You will handle scheduling, answer phones and emails, and support marketing and enrollment efforts while using tools like Google Workspace, CRM, and Canva.

This role offers an opportunity to grow within a globally recognized music-education brand and to contribute to an exceptional experience for all

Qualifications

• 2+ years in front desk, reception, or customer service role.
• Excellent customer service and written/verbal communication.
• Experience or interest in working with children is preferred.
• Able to multitask, set priorities, and work proactively under pressure.

Responsibilities

• Support daily operations, including opening/closing the school, monitoring attendance and punctuality, and maintaining a clean, professional environment.
• Manage complex scheduling and daily phone/email communications across multiple software platforms.
• Deliver top-quality customer service to greet students and parents and resolve concerns.
• Ensure student safety by upholding the Code of Conduct and safety policies.
• Lead tours and promote the music program to prospective families and enroll new students.
• Assist in marketing efforts and maintain active social media presence.
• Support the General Manager with special projects and other administrative tasks.

Skills

Front desk operations

Customer service

Communication skills

Experience with children

Multitasking and prioritization

Professional demeanor

Team collaboration

Positive energy

Tools

Google Workspace

CRM

Canva

Job description

Benefits:

• 401(k)
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock Huntington location.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities:

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service- greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements:

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills - welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred