Studio Client Experience Specialist (Part-Time)

SLT (Strengthen - Lengthen - Tone); Rockville (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

SLT (Strengthen - Lengthen - Tone) is seeking a part-time Client Services Team member for its Rockville, MD studio to greet clients, deliver excellent hospitality, and share class information. You will support instructors and ensure a smooth check-in and overall class experience.

Ideal candidates will have superior customer service, strong communication, and organizational skills, plus the ability to work independently or as part of a team. Mariana Tek software experience is a plus.

Qualifications

• Must have superior customer service skills.
• Must have excellent interpersonal skills and a service-oriented outlook.
• Must be highly organized.
• Ability to communicate clearly with team members, clients and senior management.
• Leadership experience is a plus.
• Mariana Tek software experience a plus.

Responsibilities

• Greet and engage clients in a positive and friendly manner.
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients.
• Share pricing and class information with prospective clients.
• Deliver Megaformer machine demos to new clients.
• Complete studio tours with new clients.
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience.
• Ensure complete knowledge of Mariana Tek system.
• Assist Management with day-to-day operations of the studio.
• Ensure prompt response to studio emails; notify Studio Manager if needed.
• Understand SLT product knowledge, policies and procedures for retail operations.
• Complete basic Megaformer machine maintenance.
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience.
• Assist in retail inventory at the end of the month.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed.

Skills

Superior customer service

Excellent interpersonal skills

Strong organizational skills

Clear communication

Leadership experience

Ability to work independently and in a

Tools

Mariana Tek software

Job description

SLT (Strengthen - Lengthen - Tone) is seeking a part-time Client Services Team member for its Rockville, MD studio to greet clients, deliver excellent hospitality, and share class information. You will support instructors and ensure a smooth check-in and overall class experience.

Ideal candidates will have superior customer service, strong communication, and organizational skills, plus the ability to work independently or as part of a team. Mariana Tek software experience is a plus.