Client Services Team - Rockville

SLT (Strengthen - Lengthen - Tone); Rockville (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

SLT (Strengthen - Lengthen - Tone) is seeking a part-time Client Services Team member for its Rockville, MD studio to greet clients, deliver excellent hospitality, and share class information. You will support instructors and ensure a smooth check-in and overall class experience.

Ideal candidates will have superior customer service, strong communication, and organizational skills, plus the ability to work independently or as part of a team. Mariana Tek software experience is a plus.

Qualifications

• Must have superior customer service skills.
• Must have excellent interpersonal skills and a service-oriented outlook.
• Must be highly organized.
• Ability to communicate clearly with team members, clients and senior management.
• Leadership experience is a plus.
• Mariana Tek software experience a plus.

Responsibilities

• Greet and engage clients in a positive and friendly manner.
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients.
• Share pricing and class information with prospective clients.
• Deliver Megaformer machine demos to new clients.
• Complete studio tours with new clients.
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience.
• Ensure complete knowledge of Mariana Tek system.
• Assist Management with day-to-day operations of the studio.
• Ensure prompt response to studio emails; notify Studio Manager if needed.
• Understand SLT product knowledge, policies and procedures for retail operations.
• Complete basic Megaformer machine maintenance.
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience.
• Assist in retail inventory at the end of the month.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed.

Skills

Superior customer service

Excellent interpersonal skills

Strong organizational skills

Clear communication

Leadership experience

Ability to work independently and in a

Tools

Mariana Tek software

Job description

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Ensure complete knowledge of Mariana Tek system
• Assist Management with day-to-day operations of the studio
• Ensure prompt response to studio emails; notify Studio Manager if needed
• Understand SLT product knowledge, policies and procedures for retail operations
• Complete basic Megaformer machine maintenance
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Assist in retail inventory at the end of the month
• Complete opening and/or closing checklists
• Perform other studio duties as needed

CLIENT SERVICES TEAM – Rockville, MD

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

Key Responsibilities

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Ensure complete knowledge of Mariana Tek system
• Assist Management with day-to-day operations of the studio
• Ensure prompt response to studio emails; notify Studio Manager if needed
• Understand SLT product knowledge, policies and procedures for retail operations
• Complete basic Megaformer machine maintenance
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Assist in retail inventory at the end of the month
• Complete opening and/or closing checklists
• Perform other studio duties as needed

Qualifications

• Mariana Tek software experience a plus
• Leadership experience a plus
• Must have superior customer service skills
• Must have excellent interpersonal skills and a service-oriented outlook
• Must be highly organized
• Ability to work independently as well as on a team
• Should have a strong ability to communicate clearly with team members, clients and senior management
• Must be able to move and/or lift heavy items, up to 50 lbs.

Work Requirements

• Must be available to work:
• Minimum of two shifts per week; minimum 4 hours each
• Ability to work flexible hours; early morning/late night/ weekends
• Some holidays (open year-round)

SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.