Part-Time Client Experience Specialist - Studio & Demos

SLT Group; Rockville (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

SLT Group is seeking a part-time Client Services Team member in Rockville, MD. You will greet clients, share pricing and class info, and deliver Megaformer demos while supporting instructors to create a seamless class experience.

Responsibilities include studio tours, ensuring knowledge of Mariana Tek, assisting with daily operations and responding to emails, with a focus on exceptional customer service and organization.

Qualifications

• Mariana Tek software experience is a plus.
• Strong customer service and interpersonal skills.
• Highly organized and able to work independently and as part of a team.
• Clear communication with team, clients and senior management.
• Ability to move and lift up to 50 lbs.

Responsibilities

• Greet and engage clients in a positive and friendly manner.
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients.
• Share pricing and class information with prospective clients.
• Deliver Megaformer machine demos to new clients.
• Complete studio tours with new clients.
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience.
• Ensure complete knowledge of Mariana Tek system.
• Assist Management with day-to-day operations of the studio.
• Ensure prompt response to studio emails; notify Studio Manager if needed.
• Understand SLT product knowledge, policies and procedures for retail operations.
• Complete basic Megaformer machine maintenance.
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience.
• Assist in retail inventory at the end of the month.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed.

Skills

Leadership

Customer service

Interpersonal skills

Organized

Communication

Independent work

Teamwork

Heavy lifting

Tools

Mariana Tek

Job description

SLT Group is seeking a part-time Client Services Team member in Rockville, MD. You will greet clients, share pricing and class info, and deliver Megaformer demos while supporting instructors to create a seamless class experience.

Responsibilities include studio tours, ensuring knowledge of Mariana Tek, assisting with daily operations and responding to emails, with a focus on exceptional customer service and organization.