Student Worker: Student Success Representative

Gordon-Conwell Theological Seminary; Jacksonville (FL); On-site; USD 5,200 - 7,600; Part time

Job summary

Gordon-Conwell Theological Seminary in Charlotte, NC, Jacksonville, FL, or Boston, MA is seeking a Student Worker - Student Success Representative to support current students, assist with enrollment and retention, and serve as the first point of contact for Student Success services.

Qualifications

• 1. Highly organized, detail-oriented and orderly, capable of using time efficiently and effectively.
• 2. Sound knowledge of GCTS degree programs, registration policies and procedures.
• 3. Exceptional interpersonal abilities with confident, warm, outgoing manner and excellent verbal communication.
• 4. Sensitive to needs of a diverse student population.
• 5. Maintain confidentiality.
• 6. Function in a student-centered, cooperative decision-making environment.
• 7. Initiative and problem solving.
• 8. Proficient with MS Office (Outlook, Excel, Word).
• 9. Proficient in web technologies; able to learn new database software.
• 10. Able to work 10 hours per week; hours agreed upon.

Responsibilities

• Performs routine contact with students and follow-ups to identify enrollment barriers using Navigate 360.
• Oversees orientation of new students; conducts welcome calls and training for GCTS systems; advises on registration and balances student life issues.
• Answers students' basic questions and appropriately refers concerns.
• Assists with questions about general academic policies using handbooks, calendar, and catalog.
• Serves as initial contact for the Student Success office: answers phone, email, and in-person inquiries; assesses concerns and refers as needed.
• Participates in seminary functions related to Student Services (New Student Orientation, Graduation, etc.).
• Assists in other activities as requested by Student Success staff.

Skills

Organizational skills

Knowledge of GCTS degree programs

Interpersonal abilities

Diversity sensitivity

Confidentiality

Teamwork in student-centered env.

Initiative & problem solving

Microsoft Office (Outlook, Excel, Word

Web technologies / database software

Hours per week 10

Job description

Student Worker -Student Success Representative

Location: Charlotte, NC, Jacksonville, FL, or Boston, MA (Student must reside in NC, FL, or MA.)

Hours:10 hours/week

You must be a currently enrolled student at Gordon-Conwell Theological Seminary to be eligible for this student worker position. Only eligible students will be considered.

Job Qualifications

• 1. Highly organized, detail-oriented and orderly, capable of using time efficiently and effectively.
• 2. Possesses a sound working knowledge of the GCTS degree programs, pertinent registration policies and procedures.
• 3. Must possess exceptional interpersonal abilities demonstrating a confident, warm, outgoing manner including excellent verbal communication and listening skills.
• 4. Must be sensitive to the varied needs of a diverse student population.
• 5. Should possess the ability to maintain a high level of confidentiality.
• 6. Capable of functioning effectively within a student-centered, cooperative decision-making environment.
• 7. Able to take initiative and problem solve.
• 8. Possesses solid experience in the use of a computer, especially Microsoft office suite (Outlook, Excel, Word, etc.).
• 9. Proficiency in the usage of web technologies and ability to learn new database software.
• 10. Ability to work 10 hours per week. Hours agreed upon prior to the upcoming term.

*** Must be fluent in Spanish and English.***

Responsibilities

• 1. Performs routine contact with students and follow-up with inactive students to identify enrollment barriers in an effort to improve retention, keeping clear records of all efforts using Navigate 360.
• 2. Oversees the orientation of new students, including conducting welcome calls to new students and providing introductory training for pertinent GCTS systems, advising students regarding registration processes, and mentoring new students in areas of school/life balance, study habits, class selection, keeping clear records of all efforts in Navigate 360.
• 3. Answers students’ basic questions and wisely and efficiently assesses the nature of the concerns and handles or makes appropriate referrals as necessary.
• 4. Assists students with questions about general academic policies using the information in the student handbook, academic calendar, and catalog.
• 5. Serves as initial contact for the Student Success office: answers phone, email, and walk-in students. Answers basic registration questions and wisely and efficiently assesses the nature of the concerns and handles or makes appropriate referrals as necessary.
• 6. Participates in all seminary functions related to Student Services (i.e., New Student Orientation, Graduation, etc.).
• 7. Assists in other activities as requested by the Student Success staff.