Student Worker: RLL – Customer Service Assistant-1

Texas A&M University; Commerce (TX); On-site; USD 11,000 - 16,000; Full time

Job summary

Texas A&M University is seeking a Student Worker: RLL – Customer Service Assistant-1 in Commerce, TX. The role supports the Residential Living and Learning front desk with inquiries, check-ins, and student assistance.

The position runs fall 2026 with in-person hours 8:00am–5:00pm, Monday through Friday, and may require participation in campus events. Candidates must be enrolled undergrad, maintain a minimum 2.5 GPA, and be eligible for work-study.

Qualifications

• Enrolled as an undergraduate student and able to provide a Fall 2026 class schedule upon hire.
• Minimum 2.5 GPA and positive conduct record with university.
• Available Tue/Thu 12pm-4pm and able to work in-person in Commerce.

Responsibilities

• Greet lobby guests and assist with inquiries and referrals.
• Document student communications into the resident files.
• Process work orders and use StarRez/Maintenance Connection as needed.
• Familiarize with RLL website and CSA procedures.
• Support front counter operations and campus event coverage.
• Other tasks as assigned by staff.

Skills

Affectual communicator

Data Entry

Customer service

Education

Undergraduate student

Tools

Microsoft Outlook

Job description

Job Title: Student Worker: RLL – Customer Service Assistant-1 Agency East Texas A&M University Department Residential Living and Learning

Proposed Minimum Salary: $10.00 hourly

Job Location: Commerce, Texas

Job Type: Student Worker

Job Description

Department of Residential Living and learning East Texas A & M University Residential Living and Learning Mission Residential Living and Learning is an integral part of the University experience; creating safe, supportive, communities that foster personal and academic growth.

Position Overview: This position would begin ASAP, and candidate would need to be here in person at that time. The position would be need throughout the entirety of Fall 2026 and continued employment would be determined on a semester-by-semester basis.

Customer Service Assistants are undergraduate students trained as the first staff member that students, guardians of students, and university staff interact with in the Main Office of Residential Living and Learning. They assist the Residential Living and Learning professional staff with the administration of the main office. Student workers create a welcoming environment, assist students, staff and other clients with questions and concerns. They maintain a clean, organized office. Students selected to serve as a Customer Service Assistant will participate in training so that they may provide high quality support and guidance to residents and other customers.

Customer Service Assistants assist with the business of RLL’s front counter, Monday – Friday between the hours of 8:00am – 5:00pm, striving to provide excellent customer service. Staff will be required to work all major recruiting and orientation events including but not limited to ROAR, Admitted Student’s Day, Mane Event, etc.

Responsibilities

• Responsible for greeting lobby guests, answering/screening calls, responding to emails and providing information/referrals as applicable.
• Documenting all student communication into the resident’s file in StarRez before the end of each shift.
• Responsible for processing work orders by utilizing StarRez and Maintenance Connection for the creation, submission and closing procedures of work orders.
• Be familiar with applications and the RLL website, using the front counter CSA Manual as a reference for customer service purposes.
• Some other tasks include: Opening/Closing office procedures, COVID-19 sanitation, printer upkeep, mail sorting, campus errands, scanning, copying and shredding documents.
• CSAs are responsible for completing any other tasks as assigned.

Minimum Qualifications

• Enrolled as a student at East Texas A & M University UNDERGRADUATE, to provide a current class schedule and a Fall 2026 class schedule upon being hired if taking classes over the summer.
• Minimum of 2.5 GPA
• Completion of application and interview
• Positive record of conduct with Residential Living and Learning and University
• Availability Tuesdays and Thursdays 12pm-4pm.

Job Position Requirements

• Affectual communicator via in-person, phone, or through software means
• Data Entry
• Prefer at least one year of customer service experience
• Microsoft Outlook required

Working Conditions & Benefits

• May work up to 19 hours per week while classes are in session
• May work full-time during breaks and summer if enrolled for the upcoming fall
• Must not work during scheduled class times
• Open to all actively enrolled students regardless of financial aid status
• Students do not need to be enrolled during summer if they plan to return in the fall
• Work-study positions are need-based jobs funded through federal or state financial aid programs and allow students to earn money to help pay for educational expenses.
• Must be awarded federal or state work-study through Financial Aid
• May work up to 19 hours per week during the semester
• May work full-time during breaks and summer if returning in the fall
• Positions are limited to the amount awarded and must follow program guidelines
• All positions are security-sensitive.
• Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
• Equal Opportunity/Veterans/Disability Employer.
• Welcome to East Texas A&M University, where We Transform Lives. That transformation can begin right here with student employment.

Graduate Assistantship Information

Graduate assistantships offer opportunities to teach, conduct research, or assist in academic departments while continuing your graduate education. To qualify, students must: Be fully admitted to a graduate program (not provisional or non-degree) Be in good standing with a minimum 3.0 GPA Be enrolled in courses each term of the assistantship Meet specific credit hour and subject requirements for teaching or lab roles Non-native English speakers must demonstrate language proficiency Research assistants must complete Responsible Conduct in Research training.

The candidate chosen for this role will acquire administrative assistant skillsets in order to build their resume. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.