Graduate Assistant- (Research) Counseling

Texas A&M University; Commerce (TX); On-site; USD 20,088 - 31,248; Part time

Job summary

East Texas A&M University is seeking a Graduate Research Assistant in the Department of Counseling to provide timely, professional responses to students, families, and community members via phone, email, or in-person inquiries about enrollment steps. The role emphasizes customer service, familiarity with university procedures, and proper handling of confidential information, including FERPA policies.

Candidates must be active TAMU-Commerce students; the position may involve coordinating files,

Qualifications

• Must be an active student for East Texas A&M University.
• Excellent verbal and written communication skills.
• Ability to operate office equipment and basic software.
• Experience with file management and data entry.
• Respect for confidentiality and FERPA policies.

Responsibilities

• Assist with answering phones, filing, errands, and copying.
• Greet office guests and direct them to the proper individual(s).
• Greet students and their guests and swipe them in before entry into a residence hall.
• Maintain documents and spreadsheets.
• Provide quality customer service.
• Collaborate and communicate with supervisor.
• Coordinate maintenance of files, records, office supplies, and equipment.
• On occasion, may be responsible for communications in meetings.
• Contribute to the Counseling Department's overall success by performing other duties as assigned.

Skills

Verbal communication

Written communication

Multitasking

Office software

Microsoft Word

Excel

Google Drive

OneDrive

Customer service

Education

Active student at East Texas A&M University

Tools

Microsoft Word

Excel

OneDrive

Google Drive

Job description

Job TitleGraduate Assistant- (Research) Counseling Agency East Texas A&M University Department Counseling Proposed Minimum SalaryCommensurate Job LocationCommerce, Texas Job TypeGraduate Assistant Job Description

SUMMARY: Total number of hours to be worked per week required to work 20 hours while taking classes. Position is paid monthly salary and must earn set amount determined by East Texas A&M.

Graduate Research Assistant for the Department of Counseling will provide timely and professional responses received by phone, email, or in‑person from students, their families, the community, and other constituents who inquire about the steps to enrollment.

The Department of Counseling Student Worker delivers excellent customer service and maintains familiarity with Texas A&M University System, and procedures while ensuring integrity and effective utilization of data for student information and determining access rights to such information, understanding University, and external (e.g., FERPA) policies.

RESPONSIBILITIES:

• Assist with answering telephones, faxing, filing correspondence, running errands on campus, stuffing envelopes , and making copies.
• Greet office guests, answer questions and direct them to the proper individual(s).
• Greet students and their guests and swipe them in before allowing entry into a residence hall.
• Maintain documents and spreadsheets.
• Provide quality customer service.
• Collaborate and communicate with supervisor.
• Coordinate the maintenance of files, records, office supplies, and equipment.
• On occasion, may be responsible for communications either in writing or in person during meetings.
• Contribute to the overall success of the Counseling Department by performing all other duties and responsibilities as assigned.

QUALIFICATIONS:

• The ability to operate and troubleshoot electronic office equipment, computers, and peripherals is required.
• Effective verbal and written communication skills are required.
• Education: Must be active student for Texas A&M University - Commerce.
• Student can be an undergrad or graduate level.
• Punctual.
• Good computer skills (for example Microsoft Word or Excel) and use of programs like OneDrive, Google Drive, etc.
• Ability to actively use social media platforms to showcase the Department of Counseling.
• Ability to: Ability to multitask and work cooperatively with others.
• Ability to handle confidential matters and to be professional.
• Ability to work well with groups of people.
• Multitask and work cooperatively with others.
• Work with sensitive information and maintain confidentiality.
• Organize and set priorities, maintain records, interpret and prepare reports and compose memoranda and letters.
• Physical Requirements: Ability to sit for extended periods during scheduled shifts.
• All positions are security-sensitive.
• Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

Welcome to East Texas A&M University, where We Transform Lives.

That transformation can begin right here with student employment.

Whether you are an undergraduate student worker, a work‑study student, or a graduate assistant, on‑campus employment offers the opportunity to gain valuable experience, build professional skills, and earn income while pursuing your education.

As a proud Lion, your success is our mission.

Student worker positions are part‑time roles available throughout the university in a variety of departments and offices. These roles help students gain hands‑on experience in a professional setting.

May work up to 19 hours per week while classes are in session May work full‑time during breaks and summer if enrolled for the upcoming fall Must not work during scheduled class times Open to all actively enrolled students regardless of financial aid status Students do not need to be enrolled during summer if they plan to return in the fall Work‑study positions are need‑based jobs funded through federal or state financial aid programs and allow students to earn money to help pay for educational expenses. Must be awarded federal or state work‑study through Financial Aid May work up to 19 hours per week during the semester May work full‑time during breaks and summer if returning in the fall Must not work during scheduled class times Positions are limited to the amount awarded and must follow program guidelines Graduate assistantships offer opportunities to teach, conduct research, or assist in academic departments while continuing your graduate education.

To qualify, students must:

• Be fully admitted to a graduate program (not provisional or non‑degree)
• Be in good standing with a minimum 3.0 GPA
• Be enrolled in courses each term of the assistantship
• Meet specific credit hour and subject requirements for teaching or lab roles
• Non-native English speakers must demonstrate language proficiency
• Research assistants must complete Responsible Conduct in Research training
• Work up to 20 hours per week, depending on the appointment
• May have teaching or research assignments, or provide administrative support