Student Worker - Student Services

Texas Southmost College; Town of Texas (WI); On-site; USD 21,000 - 25,000; Full time

Job summary

Texas Southmost College invites applications for a temporary front desk support role. The incumbent will assist students with enrollment, serve as a peer-mentor, and provide general office support.

The position covers the Welcome Center, greets visitors, directs students and staff, answers inquiries by phone and in person, and supports campus events and training as needed.

Strong customer-service skills, reliability, and the ability to handle multiple tasks with a positive demeanor are essential.

Responsibilities

• Front desk coverage at Welcome Center; greet students, staff, and visitors.
• Assist students with enrollment processes and Apply Texas/Financial Aid applications.
• Assist the call center during peak times with calls or text messages and monitor the website chatbot.

Job description

Job Summary

This is a temporary position with the responsibility of performing a variety of duties in support of the educational mission of Texas Southmost College. Position responsibilities may include providing assistance to students with the enrollment process, serving as a peer-mentor, and/or providing general office assistance.

Essential Duties And Responsibilities

• Performs duties as assigned by supervisor.
• Responsible for covering the front desk (Welcome Center) and serve as front line for all incoming students, staff, faculty, and community members.
• Screen incoming students and identifying the office to direct them towards.
• Assist prospective and current students with enrollment process Assist incoming students with the Apply Texas application and Financial Aid Application
• Assist the call center during peak times with answering calls or text messages.
• Assist the call center answer the chatbot on the website.
• Responds to student questions and inquiries and assist students as required.
• Provides excellent customer service daily in person or on the phone.
• Possess positive demeanor
• Provide individual or group tours
• Ability to present in small or large groups
• Ability to communicate with parents, prospective and current students about processes and procedures.
• Provides feedback to supervisors regarding daily activities.
• Creates an atmosphere where students are comfortable.
• Completes duties and responsibilities in compliance with college standards, policies, and guidelines.
• Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed.
• Assists in the enforcement of established federal, state, and College policies, rules, and regulations.
• Attends the workplace regularly as per the defined work schedule and reports to work punctually.
• Work hours may include evening, holidays, or weekends depending on deadline requirements and special events.
• Completes all required training and professional development sessions sponsored by Texas Southmost College.
• Supports the values and institutional goals as defined in the College’s Strategic Plan.
• Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty, and the community.
• Represents the College in a positive and unbiased manner.
• Performs other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.