Student Worker: Educational Certification & Academic Services

Texas A&M University; Commerce (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

East Texas A&M University is seeking a Student Worker for Educational Certification & Academic Services in Commerce, Texas. The position supports department operations, assists students, faculty, staff, and visitors, and contributes to records and document management during regular university hours (Mon–Fri, 8:00 a.m.–5:00 p.m.).

The Student Worker role offers flexible scheduling (15–19 hours/week) with renewal possible per performance and funding.

Qualifications

• Education: High school diploma or equivalent.
• Must be currently enrolled as a student at East Texas A&M University and meet student-employment eligibility.
• No previous professional experience required.
• Experience in customer service, administrative support, data entry, or office setting is beneficial.
• Strong customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Basic proficiency with computers, email, word-processing software, spreadsheets, and online systems.
• Strong organizational and time-management skills.
• Attention to detail and commitment to accuracy.
• Ability to follow written and verbal instructions.
• Ability to maintain organized records and complete routine administrative tasks.
• Ability to communicate professionally by telephone, email, and in person.

Responsibilities

• Welcome students, faculty, staff, and visitors and provide courteous front-desk assistance.
• Answer telephone calls, respond to general inquiries, and direct individuals to the appropriate staff member or university resource.
• Assist with scheduling appointments, meetings, and departmental activities.
• Perform accurate data entry and update departmental records, spreadsheets, databases, and tracking systems.
• Assist with processing, organizing, scanning, filing, and retrieving student records and departmental documents.
• Support educational certification and academic services processes under the direction of departmental staff.
• Review documents for completeness and notify a supervisor when information is missing or requires additional attention.
• Assist with preparing correspondence, forms, informational materials, and routine office communications.
• Maintain organized electronic and physical filing systems.
• Provide general clerical support, including copying, printing, assembling packets, labeling, and distributing materials.
• Assist with departmental projects, events, presentations, and other office initiatives.
• Maintain the confidentiality of student information and departmental records in accordance with university policies and FERPA.
• Communicate professionally and respectfully with students, faculty, staff, and community members.
• Complete assigned tasks accurately and within established deadlines.
• Maintain a clean, organized, and welcoming front-office environment.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Organization and time-management

Attention to detail

Education

High school diploma or equivalent

Currently enrolled as a student

Tools

Word processing software

Spreadsheets

Email

Online systems

Job description

Job TitleStudent Worker: Educational Certification & Academic Services Agency East Texas A&M University Department Educational Certification & Academic Services

Proposed Minimum SalaryCommensurate Job LocationCommerce, Texas Job TypeStudent Worker Job Description East Texas A&M University: Educational Certification & Academic Services Educational Certification & Academic Services Student Worker Job responsibilities will be performed during regular university business hours, Monday through Friday between 8:00 a.m. and 5:00 p.m. The student worker will work approximately 15-19 hours per week. The specific schedule will be flexible and mutually agreed upon by the student worker and Educational Certification & Academic Services. Please review all minimum requirements before applying. Applicants who meet the minimum qualifications should submit the following: Resume Current class schedule Contact information for three professional, faculty, or staff references SUMMARY: The Educational Certification & Academic Services Student Worker provides administrative, customer service, and operational support to the department. This position assists students, faculty, staff, and visitors while supporting student records, certification-related processes, document management, scheduling, data entry, and general office operations. The student worker will gain practical experience in a professional university setting and develop skills in communication, customer service, organization, confidentiality, time management, teamwork, and office technology. Student employment appointments are generally made for one semester and may be renewed on a semester-by-semester basis. Renewal will be based on satisfactory performance, student eligibility, available funding, and departmental needs.

DUTIES & RESPONSIBILITIES:

• Welcome students, faculty, staff, and visitors and provide courteous front-desk assistance.
• Answer telephone calls, respond to general inquiries, and direct individuals to the appropriate staff member or university resource.
• Assist with scheduling appointments, meetings, and departmental activities.
• Perform accurate data entry and update departmental records, spreadsheets, databases, and tracking systems.
• Assist with processing, organizing, scanning, filing, and retrieving student records and departmental documents.
• Support educational certification and academic services processes under the direction of departmental staff.
• Review documents for completeness and notify a supervisor when information is missing or requires additional attention.
• Assist with preparing correspondence, forms, informational materials, and routine office communications.
• Maintain organized electronic and physical filing systems.
• Provide general clerical support, including copying, printing, assembling packets, labeling, and distributing materials.
• Assist with departmental projects, events, presentations, and other office initiatives.
• Maintain the confidentiality of student information and departmental records in accordance with university policies and the Family Educational Rights and Privacy Act.
• Communicate professionally and respectfully with students, faculty, staff, and community members.
• Complete assigned tasks accurately and within established deadlines.
• Maintain a clean, organized, and welcoming front-office environment.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS:

• Education: High school diploma or equivalent.
• Must be currently enrolled as a student at East Texas A&M University and meet all university student-employment eligibility requirements.
• Experience: No previous professional experience is required.
• Experience in customer service, administrative support, data entry, or an office setting is beneficial.
• Knowledge and Skills: Strong customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Basic proficiency with computers, email, word-processing software, spreadsheets, and online systems.
• Strong organizational and time-management skills.
• Attention to detail and commitment to accuracy.
• Ability to follow written and verbal instructions.
• Ability to maintain organized records and complete routine administrative tasks.
• Ability to communicate professionally by telephone, email, and in person.