Student Worker - Athletics Ticket Office (Work-Study)

01 Mount St. Mary's University; Emmitsburg (MD); On-site; USD 17,908 - 20,664; Part time

Benefits offered by this job

Professional environment

Real-world experience

Career development

Leadership & communication

Confidence building

Job summary

Mount St. Mary's University in Emmitsburg, MD invites applications for a Student Worker - Athletics Ticket Office (Work-Study).

The role delivers customer service, assists with ticket sales, and supports game-day operations, while serving fans, students, alumni, and guests with accurate information. As a Work-Study student, you will process various payments, maintain ticketing records, and help with office tasks.

Qualifications

• Eligible for Federal Work-Study employment.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency, including Microsoft Office and email.
• Ability to learn ticketing software and point-of-sale systems.
• Strong attention to detail and ability to handle confidential information.
• Dependable, punctual, and able to work independently and as part of a team.

Responsibilities

• Sell tickets for athletic events using the department's ticketing system.
• Process cash, credit card, and electronic payments accurately.
• Assist customers in person, by phone, and via email with ticket purchases, event information, and seating questions.
• Support game-day ticket operations, including will-call distribution, ticket scanning, and customer assistance.
• Help organize and stock ticket office supplies.
• Follow NCAA, conference, university, and Athletics Department policies and procedures.
• Perform other duties as assigned by the Ticket Office staff.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Attention to detail

Basic computer skills

Multitasking

Education

Federal Work-Study eligibility

Tools

Ticketing software

Point-of-sale systems

Microsoft Office

Email communication

Job description

Position Title: Student Worker - Athletics Ticket Office (Work-Study)

Job Description: The Athletics Ticket Office Work-Study Student Assistant provides outstanding customer service while supporting the daily operations of the Athletics Ticket Office. This position assists with ticket sales, game-day operations, customer inquiries, and administrative tasks to ensure a positive experience for fans, students, alumni, and guests. Student employees serve as ambassadors for the Athletics Department by demonstrating professionalism, reliability, and excellent customer service.

Essential Duties and Responsibilities

• Sell tickets for athletic events using the department's ticketing system.
• Process cash, credit card, and electronic payments accurately.
• Assist customers in person, by phone, and via email with ticket purchases, event information, and seating questions.
• Support game-day ticket operations, including will-call distribution, ticket scanning, and customer assistance.
• Help organize and stock ticket office supplies.
• Follow NCAA, conference, university, and Athletics Department policies and procedures.
• Perform other duties as assigned by the Ticket Office staff.

Qualifications

• Eligible for Federal Work-Study employment.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency, including Microsoft Office and email.
• Ability to learn ticketing software and point-of-sale systems.
• Strong attention to detail and ability to handle confidential information.
• Dependable, punctual, and able to work independently and as part of a team.

Salary and Hours

Students are paid the current minimum wage for Maryland.

Students will work a total of eight (8) hours per week.

Full Time/Part Time: Part time

Benefits of working while in school

• Experience a professional environment.
• Apply theory to the practical world.
• Expand career knowledge and assess career interests.
• Build leadership, communication, and other marketable skills.
• Enhance confidence.

Why do I want to work on campus?

You will gain great work experience. Earn money (pay rate is Maryland minimum wage). Have a job that is arranged according to your class schedule. You will cultivate real work references.