Student Worker: ATHL- Ticket Operations

Texas A&M University; Commerce (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Texas A&M University Athletics is seeking a part-time Game Day Ticket Sales Student Worker to support ticket operations for home events. You will handle ticketing, customer service, and entry operations, representing the Athletics Department in a courteous and reliable manner.

The role requires flexible availability including nights and weekends, with training provided and opportunities to learn ticketing systems and game-day procedures.

Qualifications

• Must be a currently enrolled student in good standing.
• Strong customer service and communication skills.
• Ability to interact professionally with fans and guests.
• Dependable, punctual, and able to work with limited supervision.
• Previous customer service, retail, ticketing, or cash-handling experience preferred but not required.

Responsibilities

• Sell tickets to fans at designated windows or sales locations.
• Process cashless transactions using ticketing and POS systems.
• Assist guests with mobile tickets and entry operations.
• Scan and validate tickets at venue entrances as assigned.
• Assist with will call, complimentary tickets, and credential distribution.
• Provide accurate information on prices, seating, venues, and procedures.
• Maintain accurate ticketing and sales records during shifts.
• Support opening/closing ticket operations before and after events.
• Deliver professional customer service to fans, students, and donors.

Skills

Customer service

Strong communication

Punctual

Professional demeanor

Teamwork

Education

Enrolled student

Tools

POS systems

Tablets

Ticket scanners

Computers

Job description

Job TitleStudent Worker: ATHL- Ticket Operations Agency East Texas A&M University Department Athletics Proposed Minimum SalaryCommensurate Job LocationCommerce, Texas Job TypeStudent Worker Job Description Game Day Ticket Sales Student Worker Position Type: Student Worker Department: Athletics - Ticket Operations Reports To: Athletics Administration / Ticket Operations Hours: Part-Time; primarily nights and weekends based on home athletic event schedules

Position Summary

The Game Day Ticket Sales Student Worker assists with ticketing operations for home athletic events. This position provides customer service to fans and guests while supporting ticket sales, ticket distribution, entry operations, and other game-day needs. Student workers are expected to represent the Athletics Department in a professional, friendly, and reliable manner.

Essential Duties and Responsibilities

Sell tickets to fans and guests at designated ticket windows or sales locations. Process cashless ticket transactions using the department's ticketing and point-of-sale systems. Assist guests with mobile tickets, ticket access, and basic ticketing questions. Scan and validate tickets at venue entrances as assigned. Assist with will call, complimentary tickets, and credential distribution. Provide accurate information regarding ticket prices, seating locations, venue entrances, and general game-day procedures. Maintain accurate ticketing and sales records throughout assigned shifts. Assist with opening and closing ticket operations before and after events. Provide professional and courteous customer service to fans, students, donors, and other guests. Communicate ticketing issues or customer concerns to the appropriate supervisor. Assist with crowd flow and entrance operations when needed. Follow all Athletics Department and University policies and procedures. Perform other game-day and ticket operations duties as assigned.

Qualifications

Must be a currently enrolled student in good standing. Strong customer service and communication skills. Ability to interact professionally with fans and guests. Dependable, punctual, and able to work with limited supervision. Comfortable using computers, tablets, scanners, and point-of-sale technology. Ability to accurately handle ticket transactions and basic recordkeeping. Previous customer service, retail, ticketing, or cash-handling experience preferred but not required.

Work Requirements

Must be available to work home athletic events, including nights and weekends. Must be able to arrive prior to event start times and remain through assigned post-event responsibilities. Ability to stand for extended periods of time. Ability to work in indoor and outdoor environments and varying weather conditions depending on the sport and assigned location. Must maintain a professional appearance and follow Athletics game-day expectations.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

Welcome to East Texas A&M University, where We Transform Lives. That transformation can begin right here with student employment. Whether you are an undergraduate student worker, a work-study student, or a graduate assistant, on-campus employment offers the opportunity to gain valuable experience, build professional skills, and earn income while pursuing your education. As a proud Lion, your success is our mission. Student worker positions are part-time roles available throughout the university in a variety of departments and offices. These roles help students gain hands-on experience in a professional setting. May work up to 19 hours per week while classes are in session May work full-time during breaks and summer if enrolled for the upcoming fall Must not work during scheduled class times Open to all actively enrolled students regardless of financial aid status Students do not need to be enrolled during summer if they plan to return in the fall Work-study positions are need-based jobs funded through federal or state financial aid programs and allow students to earn money to help pay for educational expenses. Must be awarded federal or state work-study through Financial Aid May work up to 19 hours per week during the semester May work full-time during breaks and summer if returning in the fall Must not work during scheduled class times Positions are limited to the amount awarded and must follow program guidelines Graduate assistantships offer opportunities to teach, conduct research, or assist in academic departments while continuing your graduate education. To qualify, students must: Be fully admitted to a graduate program (not provisional or non-degree) Be in good standing with a minimum 3.0 GPA Be enrolled in courses each term of the assistantship Meet specific credit hour and subject requirements for teaching or lab roles Non-native English speakers must demonstrate language proficiency Research assistants must complete Responsible Conduct in Research training Work up to 20 hours per week, depending on the appointment May have teaching or research assignments, or provide administrative support