Student Transitions & Advising Training Lead

Augusta University; Augusta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Augusta University is seeking an Assistant Director for Student Transitions to lead training and professional development for the Academic Advisement Center. The role focuses on onboarding new advisors, maintaining training documentation, and promoting consistent advising practices across units.

The AD will supervise staff, collaborate with campus partners, and drive interventions to improve student persistence and retention in alignment with institutional policies and systems.

Qualifications

• Develop, coordinate onboarding and ongoing training programs for Academic Advisement Center staff to ensure consistency in advising practices, institutional policy interpretation, customer service expectations, and utilization of university systems and technologies.
• Create and maintain comprehensive training materials, procedural manuals, advising guides, and reference documentation related to academic policies, registration procedures, student success initiatives, and advising technologies.
• Assess training and professional development needs of advising staff and recommend strategies to improve knowledge, effectiveness, and service delivery.
• Coordinate training related to university systems such as Jag360/Slate, JagTrax, Banner, Degree Works, College Scheduler, Presence, and other advising technologies.
• Support the implementation of advising best practices and contribute to the development of standardized advising processes and service expectations across the unit.

Responsibilities

• Develop, coordinate, and facilitate onboarding and ongoing training programs for Academic Advisement Center staff to ensure consistency in advising practices, institutional policy interpretation, customer service expectations, and utilization of university systems and technologies.
• Create and maintain comprehensive training materials, procedural manuals, advising guides, and reference documentation related to academic policies, registration procedures, student success initiatives, and advising technologies.
• Assess training and professional development needs of advising staff and recommend strategies to improve knowledge, effectiveness, and service delivery.
• Coordinate training related to university systems such as Jag360/Slate, JagTrax, Banner, Degree Works, College Scheduler, Presence, and other advising technologies.
• Monitor advising trends, policy updates, and institutional changes to ensure training content remains current and aligned

Skills

Staff leadership

Onboarding

Training programs

Policy interpretation

Customer service

Tools

Jag360/Slate

Banner

Degree Works

Presence

Job description

Augusta University is seeking an Assistant Director for Student Transitions to lead training and professional development for the Academic Advisement Center. The role focuses on onboarding new advisors, maintaining training documentation, and promoting consistent advising practices across units.

The AD will supervise staff, collaborate with campus partners, and drive interventions to improve student persistence and retention in alignment with institutional policies and systems.