Assistant Director for Student Transitions

Augusta University; Augusta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Augusta University is seeking an Assistant Director for Student Transitions to lead training and professional development for the Academic Advisement Center. The role focuses on onboarding new advisors, maintaining training documentation, and promoting consistent advising practices across units.

The AD will supervise staff, collaborate with campus partners, and drive interventions to improve student persistence and retention in alignment with institutional policies and systems.

Qualifications

• Develop, coordinate onboarding and ongoing training programs for Academic Advisement Center staff to ensure consistency in advising practices, institutional policy interpretation, customer service expectations, and utilization of university systems and technologies.
• Create and maintain comprehensive training materials, procedural manuals, advising guides, and reference documentation related to academic policies, registration procedures, student success initiatives, and advising technologies.
• Assess training and professional development needs of advising staff and recommend strategies to improve knowledge, effectiveness, and service delivery.
• Coordinate training related to university systems such as Jag360/Slate, JagTrax, Banner, Degree Works, College Scheduler, Presence, and other advising technologies.
• Support the implementation of advising best practices and contribute to the development of standardized advising processes and service expectations across the unit.

Responsibilities

• Develop, coordinate, and facilitate onboarding and ongoing training programs for Academic Advisement Center staff to ensure consistency in advising practices, institutional policy interpretation, customer service expectations, and utilization of university systems and technologies.
• Create and maintain comprehensive training materials, procedural manuals, advising guides, and reference documentation related to academic policies, registration procedures, student success initiatives, and advising technologies.
• Assess training and professional development needs of advising staff and recommend strategies to improve knowledge, effectiveness, and service delivery.
• Coordinate training related to university systems such as Jag360/Slate, JagTrax, Banner, Degree Works, College Scheduler, Presence, and other advising technologies.
• Monitor advising trends, policy updates, and institutional changes to ensure training content remains current and aligned

Skills

Staff leadership

Onboarding

Training programs

Policy interpretation

Customer service

Tools

Jag360/Slate

Banner

Degree Works

Presence

Job description

Assistant Director for Student Transitions

Job ID: 302155

Location: Augusta University

Full/Part Time: Full Time

Regular/Temporary:

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Job Summary

The Assistant Director (AD) for Student Transitions is part of the Academic Advisement Center's leadership team and is responsible for developing, coordinating, and facilitating training and professional development initiatives for academic advising staff to ensure consistency in advising practices, student support strategies, institutional policy interpretation, and utilization of university systems and technologies. This position serves as a key resource for onboarding new advisors, maintaining training documentation and procedural guides, assessing training needs, and promoting continuous improvement within advising operations. The AD will also oversee a population of students in transition while supervising an Advisor for Student Transitions, providing leadership and direction for specialized support services aimed at students navigating complex academic circumstances. The position collaborates with campus partners across Academic Affairs, Enrollment and Student Affairs, academic colleges, and student support offices to develop coordinated intervention strategies, improve student persistence and retention.

Responsibilities

The duties include, but are not limited to:

Training and Development

Develop, coordinate, and facilitate onboarding and ongoing training programs for Academic Advisement Center staff to ensure consistency in advising practices, institutional policy interpretation, customer service expectations, and utilization of university systems and technologies. Create and maintain comprehensive training materials, procedural manuals, advising guides, and reference documentation related to academic policies, registration procedures, student success initiatives, and advising technologies. Assess training and professional development needs of advising staff and recommend strategies to improve knowledge, effectiveness, and service delivery. Coordinate training related to university systems such as Jag360/Slate, JagTrax, Banner, Degree Works, College Scheduler, Presence, and other advising technologies. Support the implementation of advising best practices and contribute to the development of standardized advising processes and service expectations across the unit. Monitor advising trends, policy updates, and institutional changes to ensure training content remains current and aligned