Student Testing & Registration Specialist

Joliet-Junior-College; Joliet (IL); On-site; USD 26,000 - 27,000; Part time

Job summary

Joliet Junior College is seeking a part-time Clerk, Testing for the Adult Education and Literacy program. The role supports intake, testing, and registration across multiple site locations, with evenings and occasional weekends.

Responsibilities include front-desk service, assist with registrations, administer placement assessments, and coordinate with Testing Services. Requires strong customer service, detail orientation, and ability to work with a diverse student population; travel between

Qualifications

• High School diploma or equivalent required.
• Two (2) years of general office experience.
• Strong computer and Internet skills.
• Working knowledge of modern office practices, machinery, and procedures.
• Attentiveness to detail, strong organizational skills, initiative, and multitasking ability.
• Ability to handle sensitive information with professionalism, discretion, and impartiality.
• Excellent Customer Service skills; strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.
• Vehicle to travel between college campuses/centers and a valid driver’s license.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
• Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

Responsibilities

• Provide exceptional customer service and user support to all visitors including students, faculty, staff, and community members/external customers.
• Answer phone inquiries, take messages, make calls and provide information and assistance.
• Assist students in completing registration forms and determining appropriate testing.
• Complete registration procedure for each student (intake, goals, class assignment).
• Administer appropriate placement assessment tests to all students in paper/pencil or online testing modalities.
• Confer with students and assign to appropriate classes based on students’ scores on assessment test.
• Work closely with Adult Education staff to ensure that students are tested with the proper test and placed in the proper class.
• Work closely with Testing Services staff to conduct online assessment testing at JJC campus and offsite locations.
• Monitor number of students in each class and keep accurate records of students’ testing information.
• Administer and score pre and post-testing for Adult Education students both paper/pencil as well as online testing.
• Contact students by phone and email regarding class start dates and registration dates.
• Conduct orientations for new adult education students.
• Work collaboratively with others (e.g. colleagues, stakeholders, vendors) to accomplish functions and responsibilities.
• Perform other duties as assigned.

Skills

General office experience

Strong computer skills

Customer service

Verbal & written communication

Multitasking

Data handling

Valid driver's license

Cultural competence

Travel between campuses

Education

High School diploma or equivalent

Associate’s degree

Job description

Joliet Junior College is seeking a part-time Clerk, Testing for the Adult Education and Literacy program. The role supports intake, testing, and registration across multiple site locations, with evenings and occasional weekends.

Responsibilities include front-desk service, assist with registrations, administer placement assessments, and coordinate with Testing Services. Requires strong customer service, detail orientation, and ability to work with a diverse student population; travel between