Clerk, Testing

Joliet Junior College; West Allis (WI); On-site; USD 25,000 - 28,000; Part time

Job summary

Joliet Junior College seeks a Clerk, Testing to provide clerical support, proctoring, intake, and assessment services for ESL, ABE, and ASE students across multiple sites. The role requires flexibility for days, evenings, and occasional weekends, with a focus on accurate testing administration and student placement.

Key functions include helping students register, administering tests in various modalities, and coordinating with Adult Education staff to ensure proper test usage and class

Qualifications

• High School diploma or equivalent.
• Two years of general office experience.
• Strong computer and Internet skills.
• Working knowledge of modern office practices, machinery, and procedures.
• Attention to detail with strong organizational skills and multitasking ability.
• Ability to handle sensitive information with professionalism and discretion.
• Excellent customer service skills and clear verbal and written communication.
• Valid driver's license and ability to travel between campuses.

Responsibilities

• Provide exceptional customer service to visitors, answer inquiries, and provide information.
• Assist students with registration forms and determine appropriate testing.
• Complete intake procedures and assign classes based on goals and scores.
• Administer placement assessment tests in paper/pencil or online formats.
• Coordinate with staff to ensure proper testing and placement.
• Maintain accurate records of testing information and classRosters.
• Conduct orientations for new adult education students and follow up on start dates.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Professional discretion

Education

High School diploma or equivalent

Associate’s degree (preferred)

Tools

Colleague

Daisi Reporting Systems

Job description

Position Title: Clerk, Testing Job Description: POSITION: Clerk, Testing STATUS: Part-time, Grant-funded DEPARTMENT: Adult Education and Literacy DIVISION: Academic Affairs CLASSIFICATION: Support Staff UNION: TOSSC-AFT Local 604 REPORTS TO: Program Manager, Records and Reporting PLACEMENT: Grade 103 HIRING RANGE: $18.78 - $19.91 hourly Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

Provides a variety of clerical, proctoring, intake, placement and assessment services for current/prospective ESL, ABE, and ASE adult education students at various site locations to include Romeoville, City Center, and Morris Education Center. Requires a flexible schedule including days, evenings, and an occasional weekend day.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. 1. Provide exceptional customer service and user support to all visitors including students, faculty, staff, and community members/external customers. Answer phone inquiries, take messages, make calls and provide information and assistance.
2. 2. Assist students in completing registration forms and determining appropriate testing.
3. 3. Complete registration procedure for each student (intake, goals, class assignment).
4. 4. Administer appropriate placement assessment tests to all students in paper/pencil or online testing modalities.
5. 5. Confer with students and assign to appropriate classes based on students’ scores on assessment test.
6. 6. Work closely with Adult Education staff to ensure that students are tested with the proper test and placed in the proper class.
7. 7. Work closely with Testing Services staff to conduct online assessment testing at JJC campus and offsite locations.
8. 8. Monitor number of students in each class and keep accurate records of students’ testing information.
9. 9. Administer and score pre and post-testing for Adult Education students both paper/pencil as well as online testing.
10. 10. Contact students by phone and email regarding class start dates and registration dates.
11. 11. Conduct orientations for new adult education students.
12. 12. Work collaboratively with others (e.g. colleagues, stakeholders, vendors) to accomplish functions and responsibilities.
13. 13. Perform other duties as assigned.

MINIMUM QUALIFICATIONS

1. 1. High School diploma or equivalent.
2. 2. Two (2) years of general office experience
3. 3. Strong computer and Internet skills.
4. 4. Working knowledge of modern office practices, machinery, and procedures.
5. 5. Attentiveness to detail, strong organizational skills, initiative, and multitasking ability.
6. 6. Ability to handle sensitive information with professionalism, discretion, and impartiality.
7. 7. Excellent Customer Service skills; strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.
8. 8. Vehicle to travel between college campuses/centers and a valid driver’s license.
9. 9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
10. 10. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS

1. 1. Knowledge of Colleague and Daisi Reporting Systems.
2. 2. Associate’s degree from a regionally accredited institution.
3. 3. Experience with TABE and CASAS placement tests.
4. 4. Two (2) years of experience in detail-oriented customer service environment.
5. 5. English and Spanish verbal and written communication proficiency.
6. 6. Demonstrated multicultural competence.

PHYSICAL DEMANDS

1. 1. Normal office physical demands.
2. 2. Ability to travel to sites throughout the district.
3. 3. Ability to work a flexible schedule including days, evenings, and an occasional weekend day.
4. 4. Ability to remain calm and organized when testing and tutoring traffic increases.

WORKING CONDITIONS

1. 1. Duties are performed indoors in the usual office environment.

BENEFITS

Click here for Technical Office Support Staff Council (TOSSC)-AFT Local 604 Full Time/Part Time: Part time Union (If Applicable): TOSSC Scheduled Hours: 28

Founded in 1901 as the nation’s first public community college, JJC’s dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our five campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education.

Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom.

JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best.

We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions.

Join our family and make JJC your first choice!

ANNUAL CLERY SAFETY REPORT (ASR) NOTICE

Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security report is available at the JJC Police Department website: along with other safety information. If you would like to receive the ASR in booklet form, you may stop by the Campus Police Department located on Main Campus in G-1024 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.