Testing Assistant

Joliet Junior College; Joliet (IL); On-site; USD 26,000 - 27,000; Part time

Job summary

Joliet Junior College is seeking a part-time Testing Assistant to proctor academic, placement, and certification exams both on campus and remotely. You will provide exceptional customer service to students, faculty, and community members while ensuring exam integrity and accurate data handling.

The role requires one year of office support or customer service experience, strong communication skills, and the ability to work with diverse populations.

Qualifications

• High school diploma or equivalent required.
• 1 year of office support or customer service experience preferred.
• Intermediate computer and Internet skills.
• Strong verbal and written communication abilities.
• Ability to handle sensitive information professionally and discreetly.

Responsibilities

• Proctor and administer a variety of academic, placement, and certification exams on campus and remotely.
• Schedule testing appointments and assist visitors with testing needs and accommodations.
• Provide proctoring services with strict test security and maintain confidentiality of records.
• Perform data entry and maintain organized documentation per Testing Center procedures.
• Provide technical support for office equipment and testing software; coordinate with IT when issues arise.
• Assist with score entry and batch uploads for placement and admissions testing.
• Support Testing Services reception and assist with general clerical duties as needed.
• Travel to other campus locations as required and participate in staff meetings and trainings.

Skills

Customer service

Data entry

Office software

Education

High school diploma or equivalent

Associate’s degree

Job description

Position Title:Testing AssistantJob Description:POSITION TITLE: Testing AssistantSTATUS: Part timeDEPARTMENT: Testing ServicesDIVISION: Student DevelopmentCLASSIFICATION: Non-exemptUNION: TOSSC-AFT Local 604REPORTS TO: Manager, Testing ServicesPLACEMENT: Grade 103HIRING RANGE: $18.78 - $19.91 hourlyReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The student population at the college is diverse in ethnicity, gender, language, age, and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.POSITION SUMMARYTo provide a variety of academic, placement, and certification test proctoring, as well as various clerical duties; to provide professional, effective, and efficient customer service assistance to students, faculty, college personnel, and community members. Serves as proctor under the direction of Director and Department Manager; communicates testing needs to the Department Manager. Considerable judgment and initiative in adapting work procedures to new situations are required. Work requires knowledge of the policies and procedures within the Department and College Systems, as well as the acquisition and maintenance of all appropriate proctor certifications and/ or credentials.ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES1. Professionally represent Joliet Junior College and uphold the College’s core values.2. Provide exceptional customer service and user support to all visitors including students, faculty, staff, and community members. Assist students and community members with disabilities by providing testing accommodations and general assistance as needed. Answer inquiries and provide information and referrals. Schedule on campus and remote testing appointments.3. Administer and proctor a wide range of academic, placement, and certification exams for the college, including in-person and remote testing. Ensure strict adherence to test security protocols by safeguarding all testing materials, software, and environments. Maintain confidentiality of student records and test results. Accurately complete data entry and maintain organized documentation in accordance with Testing Center procedures. Provide proctoring services across multiple Testing Services locations, including District 525 high schools.4. Provide technical support to department personnel and students with the use of office equipment.5. Assist with manual entry and batch uploading of testing scores including but not limited to placement and admissions testing.6. Troubleshoot testing issues for JJC staff, faculty, students, and community members. Work collaboratively with IT to address minor technical concerns. Keep abreast of technical developments relating to the testing operations.7. Prepare and organize various reports, survey results, records, and files.8. Organize materials in center to facilitate their use by students. Assist and instruct students in location and use of test center materials and equipment.9. Provide Testing Services reception assistance when and where necessary.10. Participate in staff meetings, in-services, college events, and trainings as may be required.11. Ability to travel to other campuses and centers.12. Perform related duties as assigned.MINIMUM QUALIFICATIONS1. High school diploma or equivalent.2. One (1) year of office support and/or customer service experience.3. Intermediate computer and Internet skills. Working knowledge of current office practices, machinery, and procedures.4. Attentiveness to detail, strong organizational skills, initiative, and multitasking ability.5. Ability to manage sensitive information with professionalism, discretion, and impartiality.6. Strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.8. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.PREFERRED QUALIFICATIONS1. Associate’s degree.2. Two (2) years of clerical and/or receptionist experience in educational environment, preferably working with disabled students in a learning environment.3. Proficient computer and Internet skills.4. English and Spanish verbal and written communication proficiency.5. Demonstrated multicultural competence.PHYSICAL DEMANDS1. Normal office physical demands.2. Ability to travel between campus locations and to community events.3. Ability to remain calm and organized when testing traffic increases.WORKING CONDITIONS1. Duties are performed indoors in the usual office or school environment.2. Schedule varies depending on department needs.3. This is a year-round part-time position.Testing Services hours are as follows:• Monday – Thursday: 8:00 a.m.-8:00 p.m.• Friday: 8:00 a.m.-4:30 p.m.• Saturday: 8:00 a.m.-12:00 p.m. (Closed on Fridays and Saturdays during the summer)• Hours subject to change during summer, spring break, and during peak enrollment periods.BENEFITSClick on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604Full Time/Part Time:Part timeUnion (If Applicable):TOSSCScheduled Hours:28