Library Services Assistant - Part-Time Customer Support

Joliet Junior College; United States; Presencial; USD 26.000 - 27.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Union representation: TOSSC-AFT Local

28 scheduled hours per week

Descripción de la vacante

Joliet Junior College seeks a Part-time Clerk, Library Services to staff public service desks and virtual service points, facilitating access to materials and services for a diverse student population.

The role emphasizes detailed orientation, initiative, and strong customer service, with responsibilities in circulation, records, and promoting library resources in a fast-paced academic environment.

Formación

• High School diploma or equivalent.
• Successful customer service experience in a library environment.
• Extensive PC skills; Microsoft Office Suite for Windows/macOS, Email, Internet.
• Ability to operate office equipment and library security systems.
• Self-motivated with good written and verbal communication.
• Ability to work with a diverse population in a team.
• Commitment to library values and service excellence.

Responsabilidades

• Demonstrate exemplary customer service and interpersonal skills; assist users in-person and online.
• Uphold and interpret library procedures for users.
• Determine user needs; locate materials; assist with technical issues.
• Facilitate access to materials and services using new and existing technologies.
• Maintain reserves and circulation; check out/in materials.
• Assist in collecting and disseminating statistics on collections and services.
• Keep public areas neat and stocked; monitor space usage.
• Maintain library inventory and report lost or damaged items.
• Support library marketing and create displays.
• Participate in professional development to improve library services.
• Open/close the library when needed.
• Perform other duties as assigned.

Conocimientos

Customer service

Public desk assistance

Microsoft Office

Email & Internet

Communication skills

Spanish language proficiency

Educación

High School diploma or equivalent

Herramientas

Automated library systems

Descripción del empleo

Joliet Junior College seeks a Part-time Clerk, Library Services to staff public service desks and virtual service points, facilitating access to materials and services for a diverse student population.

The role emphasizes detailed orientation, initiative, and strong customer service, with responsibilities in circulation, records, and promoting library resources in a fast-paced academic environment.