Information Technology Support Specialist

The Phoenix Group; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology support firm in New York is seeking a skilled IT Support Technician to provide hands-on technical support for workstations and software. The ideal candidate will have experience in Windows environments, Office 365, and mobile device management via Microsoft Intune. Responsibilities include troubleshooting technical issues, managing A/V tools, and supporting onboarding processes. Strong communication and customer service skills are essential in this fast-paced environment.

Qualifications

• Strong experience supporting Windows environments and Office 365 at an enterprise level.
• Hands-on experience with Microsoft Intune and mobile device management.
• PowerShell scripting experience for automation.

Responsibilities

• Provide hands-on technical support for workstations, printers, phones, and software.
• Install, configure, image, and maintain PCs, laptops, and mobile devices.
• Support onboarding and offboarding processes, including account provisioning.

Skills

Technical support

Windows OS expertise

Microsoft Office 365 knowledge

Google Workspace proficiency

PowerShell scripting

Mobile device management

Communication skills

Customer service skills

Job description

Responsibilities

• Provide hands-on technical support for workstations, printers, phones, and software, with a strong focus on Windows OS, Microsoft Office 365, and Google Workspace
• Install, configure, image, and maintain PCs, laptops, and mobile devices
• Support and manage mobile devices via Microsoft Intune, including enrollment, policies, and troubleshooting
• Administer users, groups, and licenses through the Azure Portal and Office 365 Admin Center
• Utilize PowerShell scripting to automate administrative tasks, user management, and system maintenance
• Assist users with troubleshooting hardware, software, login issues, and password resets
• Manage A/V tools and provide in-room and virtual meeting support for Zoom and Microsoft Teams
• Support onboarding and offboarding processes, including account provisioning, access changes, and deactivation
• Work within a ticketing system to track, prioritize, and resolve support requests
• Demonstrate strong communication, organization, and customer service skills while supporting end users in a fast-paced environment
• Work independently, multitask effectively, and collaborate with team members as needed
• Maintain accurate documentation and follow IT processes and best practices

Qualifications

• Strong experience supporting Windows environments and Office 365 at an enterprise level
• Hands-on experience with Microsoft Intune and mobile device management (iOS/Android)
• Working knowledge of the Azure Portal, including user and device administration
• PowerShell scripting experience for automation and administrative support
• Experience working with an IT ticketing system