Student Technical Aide - IT - End User Support

Tulane University; New Orleans (LA); On-site; USD 14,000 - 19,000; Part time

Job summary

Tulane University is seeking a Technical Aide to assist the university community with common technology issues. The role requires multitasking and prompt responses to inquiries via phone, email, and other electronic channels.

Experience with PC and Apple hardware and software is required. Students must be enrolled at Tulane, with potential Federal Work Study eligibility, and may work up to 20 hours weekly, including weekends and weekdays.

Qualifications

• Excellent communication (oral and written) and strong interpersonal skills.
• Organizational skills and ability to multitask in a fast-paced environment.
• Willingness to learn new technologies and adapt to changes.

Responsibilities

• Assist Tulane Community with common technology issues.
• Respond to support inquiries via phone, email and other electronic communications.
• Experience with PC and Apple hardware and software issues.

Skills

Communication

Interpersonal skills

Organizational skills

Willingness to learn

Education

Active Tulane student enrollment

Federal Work Study Award (potential)

Course enrollment (potential)

Tools

General software knowledge

Job description

Job Description

Technical Aide

Hourly Pay Rate: $12.00

Assist the Tulane Community with their most common technology issues. Able to multitask and promptly answer support related inquires via phone calls email, and other electronic communications. Experience with PC and Apple hardware and software issues.

Candidate should display excellent communication (oral and written), interpersonal and organizational. Must be comfortable learning and working on new technologies. The candidate should have a flexible work schedule and must be able to work weekends and weekdays. Student interns can work up to 20 hours weekly.

Qualifications

• Active enrollment as a student at Tulane University
• A Federal Work Study Award (potentially)
• Prior or active enrollment in a particular class or course of study (potentially)
• Prior, relative experience with or working knowledge of relative software, programs, and equipment

About Us

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at [e-mail] .