Student Tech Support Specialist — Online Classroom Access

Grand Canyon Education, Inc.; United States; Remote; USD 19,000 - 26,000; Full time

Job summary

Grand Canyon Education, Inc. is seeking a Technical Support Specialist to assist GCU students with online classroom access. You will handle calls, emails, live chat, and social media queries, guiding users through troubleshooting steps and educating them on classroom tools.

This role requires calm communication in a fast-paced call center, ability to multitask, and flexibility to work shifts including weekends and evenings in a structured, professional environment.

Qualifications

• Experience in customer support or call center is preferred.
• Able to pass pre-employment background check.
• Familiarity with university e-learning environments is a plus.

Responsibilities

• Respond to student inquiries via phone, email, chat, and social channels.
• Troubleshoot online classroom access and setup.
• Escalate issues to management when needed.
• Document interactions accurately per guidelines.
• Work assigned shifts including evenings/weekends.

Skills

Customer focus

Multitasking

Problem solving

Ownership

Effective communication

Fast-paced

Calm under pressure

Team player

Education

Call center experience

Background check

University e-learning familiarity

Job description

Grand Canyon Education, Inc. is seeking a Technical Support Specialist to assist GCU students with online classroom access. You will handle calls, emails, live chat, and social media queries, guiding users through troubleshooting steps and educating them on classroom tools.

This role requires calm communication in a fast-paced call center, ability to multitask, and flexibility to work shifts including weekends and evenings in a structured, professional environment.