Classroom Tech & AV Support Specialist

University of Montevallo; Montevallo (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

The University of Montevallo is seeking a Help Desk Technician to serve as the first point of contact for faculty, staff, and students needing technical assistance, and to provide classroom AV support. This on‑site role ensures instructional spaces are functional and ready for teaching while delivering high‑quality customer service.

This position includes support for Windows and macOS, Microsoft 365, LMS tools like Canvas, and coordination with IS&T to keep campus technology reliable and

Qualifications

• Associate’s degree in Information Technology, AV Technology, or related field; 1–3 years of experience in help desk or AV support.
• Strong troubleshooting and customer service skills.
• Experience with classroom or instructional technology in higher education is preferred.

Responsibilities

• Provide front‑line technical support via phone, e‑mail, walk‑in, and ticketing system.
• Deliver excellent customer service with clear communication and professionalism.
• Assist faculty, staff, and students with technical issues in real time, including in‑class support.
• Provide support for classroom technology including projectors, displays, control systems (e.g., Extron), document cameras, and audio systems.
• Respond to urgent classroom calls to ensure minimal disruption to instruction.
• Assist faculty with connecting devices, using presentation tools, and troubleshooting AV issues.
• Perform routine checks of classroom technology to ensure readiness.
• Coordinate and support setup of events, presentations, and special academic needs.
• Document classroom issues and elevate complex AV problems as needed.
• Log, categorize, and prioritize incidents and service requests in the ticketing system (e.g., KACE or similar).
• Maintain accurate documentation of issues, resolutions, and follow‑ups.
• Monitor ticket queues and ensure timely resolution or escalation.
• Troubleshoot and resolve issues related to Windows and macOS systems.
• Support Microsoft 365 and other campus applications.
• Assist with hardware troubleshooting, device setup, and imaging.
• Provide basic support for printers, mobile devices, and peripherals.

Skills

Customer service

Communication

Troubleshooting

Organizational skills

Problem solving

Teamwork

Education

Associate degree in IT/AV or related

Bachelor's degree preferred

Tools

Extron

Crestron

KACE

Microsoft 365

Windows

macOS

Canvas LMS

Job description

The University of Montevallo is seeking a Help Desk Technician to serve as the first point of contact for faculty, staff, and students needing technical assistance, and to provide classroom AV support. This on‑site role ensures instructional spaces are functional and ready for teaching while delivering high‑quality customer service.

This position includes support for Windows and macOS, Microsoft 365, LMS tools like Canvas, and coordination with IS&T to keep campus technology reliable and