Student Tech Support - Mac/Windows & Lab Help

American University

United States

On-site

USD 22,000 - 29,000

Part time

7 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

American University invites applications for an ACC Student Technician in the Academic Computing Services department. This part-time role (20 hours/week) supports the Anderson Computing Complex and Library, helping keep computers and printers running and assisting faculty with classroom technology.

The position emphasizes outstanding customer service, teamwork, and the ability to work independently with minimal supervision.

Qualifications

High school diploma or equivalent.
Excellent customer service and interpersonal skills.
Strong organizational, communication, and problem-solving abilities.
High level of attention to detail with the ability to prioritize tasks.
Ability to work independently with minimal supervision.
Basic knowledge of computer and printer troubleshooting.

Responsibilities

Assist full-time technicians with updating, maintaining, and troubleshooting computers and printers in the ACC and satellite labs.
Monitor and inspect the condition and functionality of computer lab equipment.
Provide technical support and assistance to students, faculty, and staff.
Help patrons locate software, training resources, classrooms, and other technology-related services.
Provide technical support in the Mac Lab.
Maintain a professional, clean, and quiet environment conducive to learning and productivity.