Coordinator of Student Success Technology

University of South Carolina Upstate; Spartanburg (SC); On-site; USD 52,000 - 75,000; Full time

Job summary

University of South Carolina Upstate seeks a Coordinator of Student Success Technology to integrate technology within the Student Success Center. The role blends information systems, data analytics, and communication strategies to improve tutoring services and student outcomes.

The position oversees tutoring technologies and AI-supported tools, trains staff, and develops workflows that enhance service delivery and assessment of tutoring programs in a dynamic campus setting.

Qualifications

• Typically holds a high school diploma or GED.
• Requires 2 or more years of job related experience.
• Preferred master’s degree in education or related area.
• Experience with student information systems and retention software.

Responsibilities

• Work within the Student Success Center to identify and prioritize technology needs to support student success and advising.
• Manage student cohorts and alerts in retention software; implement chatbot campaigns and manage chatbot conversations.
• Assess the effectiveness of technologies related to outreach and the student’s academic experience.
• Foster a culture of innovation and technology integration; deliver technology-related professional development for staff.
• Supervise student interns, tutors, SI Leaders, and other student employees; coordinate tutoring and SI services; oversee tutoring software and AI tools.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Confidentiality

Independent initiative

Educational practices

Education

High school diploma or GED

Job description

Coordinator of Student Success Technology

Posting Number: STA00548PO26

Advertised Salary Range:

Location of Vacancy: USC Upstate, Spartanburg, SC

Part/Full Time: Full Time

Work Schedule: Monday – Friday; 8:30am – 5pm; Some evenings and weekends as needed are required

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Advertised Job Summary

Coordinator of Student Success Technology

University of South Carolina Upstate

STA00548PO26

Spartanburg, SC

The Coordinator of Student Success Technology is responsible for integrating technology within the Student Success Center. This interdisciplinary position blends information systems, big data, and communication strategies. This position provides guidance on system capabilities and key features as they relate to the successful operations of the Student Success Center. This position develops technology workflows and provides training for new and existing users to improve service delivery and product function. Additionally, this position oversees tutoring technologies and AI-supported tutoring tools, supervises student tutors and peer educators, and supports the effective delivery, assessment, and continuous improvement of tutoring services.

Job Related Minimum Required Education and Experience

Typically holds a high school diploma or GED. Requires 2 or more years of job related experience.

Preferred Qualifications

A master's degree in education or related area and one year of experience. Prior experience utilizing student information systems and retention software.

Knowledge/Skills/Abilities

A successful background check is required. Ability to possess a thorough knowledge of University Policy and Procedures and functions. Excellent verbal, written, and oral communication skills. Ability to possess a high level of organizational and coordination skills. Ability to exercise a high level of confidentiality and independent initiative and judgment. Knowledge of modern office practices, procedures, and equipment. Ability to establish and maintain effective working relationships. Knowledge of educational practices and learning principles relevant to higher education environments.

Job Duties

Job DutiesJob DutyWork within the Student Success Center to identify and prioritize technology needs to support student success and advising. Establish workflows and communication processes for optimal technology use. Works collaboratively with all academic advisors and Student Success Center personnel.

Essential FunctionYesPercentage of Time30Job DutyManage student cohorts and alerts in retention software (Starfish, Quad C, Mentor Collective). Implement chatbot campaigns and manage chatbot conversations (Mainstay).

Essential FunctionYesPercentage of Time15Job DutyAssess the effectiveness and utility of technologies related to outreach, intervention, and the student's academic experience. Assist with ongoing assessments of other initiatives. Stay current with emerging educational technologies and trends.

Essential FunctionYesPercentage of Time15Job DutyFoster a culture of innovation and technology integration within academic support services. Develop and deliver technology-related professional development programs for staff. Collaborate with other offices to ensure effective integration of technology. Ensure all technology-related policies and procedures are followed, including security and data privacy guidelines.

Essential FunctionYesPercentage of Time15Job DutySupervise student interns, tutors, SI leaders, and other student employees. Coordinate tutoring and Supplemental Instruction (SI) services, including recruiting, training, scheduling; oversee tutoring software and AI-supported tutoring tools; manage session schedules and room reservations; and support effective academic assistance for students.

Essential FunctionYesPercentage of Time20Job DutyOther duties as assigned.Essential FunctionYesPercentage of Time5

Job Close Date

Open Until Filled: Yes

Benefits Package

USC Upstate offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition Program
• Dependent Scholarships
• Employee Assistance Program (EAP)
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.